Yello
Chicago, IL

Technical Writer

Sorry, this job was removed at 8:40 p.m. (CST) on Wednesday, May 10, 2017
Find out who's hiring remotely in Chicago.
See all Remote Content jobs in Chicago
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Company Description:
​Yello’s talent aquisition software helps companies reinvent how they recruit, to hire the right candidates at the right time. Our client-partners include more than 70 Fortune 500 companies and dozens more high-growth organizations.

We’re proud to be a 2016 Built in Chicago Moxie Award winner for Best B2B Company and an Illinois Technology Association CityLIGHTS Award winner for Outstanding Technology Development. We continue to grow quickly, and we’re looking to hire people who believe nothing is impossible, love to learn and be curious, can be accountable for success, always enjoy the journey and will own their personality. If this is you, come grow your career with Yello.

About The Role:

The Technical Writer is equal parts technical writer, content creation/management, and expert collaboration. This person produces top-quality content and documentation that will contributes to the success and knowledge of staff and clients. The Technical Writer will partner regularly with engineering, product and client success group/sales in producing internal and external facing product content that effectively balances providing the right information with the right level of aesthetic value. This role is critical in helping make sure our products are easy to implement, use and understand for both internal and external stakeholders.

 

In addition to authoring documents such as Integration Guides, How-To Guides, Operating Instructions, Best Practices Functional documentation, etc. you will also assist Product Management in improving product processes and experiences, managing and communicating the Product Roadmap, release notes, and serving our partner teams throughout the organization.

 After a product is released, technical writers also may work with product liability specialists and customer service managers to improve the end-user experience through product design changes.

 ***In lieu of a cover letter please attach technical writing sample.

How You'll Make An Impact:

You'll generate and express ideas to other Product Managers, Product Designers, Engineers, leadership and other stakeholders throughout the organization. Product Management is a very collaborative process at Yello, and this role will involve a lot of cross-functional interaction, and is definitely not a "behind the scenes" role!


The work on the Product Team has significant influence and visibility with executive leadership and the culture is extremely fast-paced and collaborative and focused on both fun and success.

What We're Looking For:
  • 3+ years of strategic and tactical documentation experience
  • Experience writing product documentation, end-user manuals, release notes, community and support materials, and the alike
  • Excellent written and verbal communication skills, high attention to detail and writing standards
  • Demonstrated problem-solving skills and focus on quality
  • Willingness to help create, maintain, and adhere to style guides and standard processes
  • Ability to thrive in a fast-paced, ever-changing environment
Some of What You’ll Be Doing:
  • Produce top-quality content that meets or exceeds the expectations of internal and external stakeholders
  • Work with product and engineering teams to gain and maintain a deep understanding of the product, platforms and processes
  • Work with sales and the client success group to understand the needs, questions, and documentation asks of clients and other internal stakeholders
  • Have or gain a good understanding of client-facing teams’ needs for documentation/content as well as complex technical and functional information coming from product and engineering
  • Strategize to efficiently maintain and update documentation as products evolve
  • Review and prioritize existing and future content
  • Create articles, release notes, products guides, training videos, and own the client-facing Yello Community
  • Create tutorials (How-Tos, Best Practices, Integration Guides, etc.) to help end-users with our suite of products/modules
  • Create blog posts and other product marketing to help improve product adoption
  • Create messaging to Yello employees and clients, regarding all product updates
  • Assist in maintaining and communicating a meaningful, easy to understand Product Roadmap
  • Help to maintain and communicate short, mid and long term Product Management plans
  • Assist in ensuring Products effectively meet the needs of our clients
What You Can Expect From Us:
The Technical Writer position at Yello falls within the broader Product Team that also includes Product Designers, Integration Management, and Product Management. You'll be joining a team of fun, ambitious and passionate people who want to continue pushing the boundaries of our product portfolio!

Additional Information:

At Yello, we work together to improve the hiring experience and power recruitment programs. Every Yello team member is empowered to grow each day and achieve new career accomplishments, and we always make time to celebrate team members’ successes. Our Loop office is steps away from public transportation, overlooks Lake Michigan and our open concept office offers plenty of space to collaborate with colleagues, or to work independently. We offer health, dental and vision insurance, a competitive 401k match, a reimbursement for fitness memberships and support for ongoing learning. Above all, we look forward to coming to work each day to solve interesting problems and make the impossible, possible.

  • Yello is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
  • Candidates local to Chicago are preferred.
  • You must be authorized to work in the United States, full-time, for any employer.
See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Yello Perks + Benefits

Yello Benefits Overview

Health
Wellness
Financial
Giving
We've got you covered!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Diversity employee resource groups
DEI Council Women@Yello YelloPride YelloBrigade
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Company sponsored short-term disability insurance covers 100% of annual salary for up to 13 weeks.
Dental insurance
Vision insurance
Health insurance
Life insurance
Company sponsored life insurance is equal to 1 times an employee's annual salary.
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Yello provides employees with a 401(k) matching plan managed by John Hancock. We match 3% of contributions with a 4-year vesting schedule.
Company equity
Yello offers equity to employees at their 1 year anniversary.
Performance bonus
Yello's performance bonus is an annual bonus of up to 10% of an employee's base salary. Payout is based on company and individual performance.
Charitable contribution matching
While we don't match yet, we value giving back to causes that create a positive social impact. Through Percent Pledge, we help employees seamlessly give monthly to their favorite causes
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Yello offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Tuition reimbursement
Lunch and learns
Yello hosts lunch and learn meetings twice per month.
Promote from within
Continuing education available during work hours
Yello has a 'Learning Day' every 2 weeks on Friday to allow employees to set aside half a day for learning of any kind.
Online course subscriptions available

Additional Perks + Benefits

Yello is dedicated to supporting career progression through professional development opportunities, mentorship and continued education. We offer student loan repayment plan and a 529 plan contributions through BenefitEd to help support your financial health. There is a monthly fitness reimbursement for your physical health, and quarterly volunteering opportunities to give you a chance to give back while you connect with coworkers.

More Jobs at Yello

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about YelloFind similar jobs like this