We are Relativity. A market-leading, global tech company that equips legal professionals with a powerful platform to organize data, discover the truth, and act on it. The U.S. Department of Justice, 198 of top 200 U.S. law firms, and more than 70 Fortune 100 companies are among our customers who trust Relativity during litigation, internal investigations, and compliance projects.

Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole self to our team atmosphere.

Join us in the transformation of the legal industry and play a pivotal role in shaping the future of the practice of law and beyond.

Drive continuous and sustainable improvement of performance and reliability metrics across RelativityOne. Leverage database, infrastructure and operational expertise to bring the most complex issues to a quick resolution. Increase quality of execution by use of operational patterns and best practices; lead Engineering and Service Delivery teams towards the implementation of those practices.

Responsibilities

• Identify opportunities for improvement and create sustainable processes that lead to higher levels of customer experience on the RelativityOne platform
• Support, advise, and provide operational insight to Engineering teams, with a goal of increasing quality and robustness of design and implementation
• Serve as an escalation resource for Service Delivery teams
• Directly contribute automation solutions which increase reliability, reduce manual work, and/or reduce turnaround time in operations
• Share best practices, cross-train staff, and promote a culture of shared knowledge

Qualifications

• 8+ years of experience in a technical operational role
• Robust experience with a variety of OS and technologies (ex: Windows, Unix, virtualization, databases, networks, and back-end infrastructure). Hands-on scripting experience (PowerShell preferred)
• Strong communication skills with ability to translate technical terms into business impact, backed by the interpersonal and organizational skills to drive desired change across a wide community of stakeholders
• General understanding of the Software Development Life Cycle Engineering processes
• Ability and interest in working in a 24/7 global support environment

At Relativity, we live our core values and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We seek professionals that will bring their authentic and unique experiences to our teams.

We understand career choices are a big decision, and we thank you for considering Relativity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.