Content Author Lead

| Chicago, IL, USA
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We’re seeking an inspired, motivated, and experienced Content Author Lead to join our team. The Content Author Lead is responsible for leading a team of content authors to design pages using templates and components, working with the development team to optimize content management workflows, developing technical documentation, and becoming a key contributor to their team and project. A Content Author Lead acts as a technical leader in projects, ensuring that the team maintains high-performance levels and builds and strengthens relationships between disciplines involved in projects. The CDL will work closely with business analysts, developers, system administrators, project managers, business analysts, and client stakeholders.

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible!  CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week.  The ask stems from our want to:

  • Strengthen opportunity for continuous learning
  • Improve collaboration and team relationships.
  • Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

You will:

  • Debug or troubleshoot complex or critical issues that cannot be handled by junior positions and provide root cause analysis
  • Own content release activities, including but not limited to reviewing code changes, client demos, QA hand-offs, and presenting solutions and justifications for tasks
  • Mentor and enforce guidelines and best practices for the designated team
  • Help coordinate the team’s technical communication with other groups such as Creative, Business and Management
  • Setup regular one-on-one meetings to provide coaching, feedback, career development, and status reporting
  • Overview peer reviewing and unit testing practices
  • Gather new user and business requirements, maps them to appropriate technical solutions and estimates the associated development tasks
  • In charge of presentations to clients, directly working with other groups such as Creative, Business and Technology
  • Ensures concise and clear documentation is maintained by all peers for the projects as dictated by each Capability’s guidelines and best practices
  • Creates training programs for technologies within fields of expertise
  • Actively participates in Capability activities and initiatives

You have:

  • 6+ years of work experience.
  • At least 2 years of experience working with content management systems (AEM, Sitecore, TeamSite).
  • Minimum of 2 years in leadership roles or as team leader.
  • Proficiency with data transfer formats and protocols popular in web applications (e.g. JSON, XML, HTTP).
  • Experience with Front-End technologies (HTML/CSS/JavaScript).
  • Work experience implementing SEO guidelines and best practices to CMS pages.
  • Experience troubleshooting, debugging and doing root cause analysis of web platform issues.
  • Capable of designing and choosing a quality assurance process for the project including guidelines for unit tests, load testing, performance testing.
  • Knowledge of recent development patterns and practices (Mobile First, MVC, Object Oriented development).
  • Experience implementing Marketing Science guidelines.

It’s a plus if you have:

  • BS in Computer Science or related technical discipline; or equivalent experience as Web or Software Developer.
  • Work experience with AEM.
  • Work experience with DAM system(s).
  • Experience in digital agencies, web development projects, SCRUM/Agile software projects.
  • Experience with popular JavaScript frameworks and cross-browser compatibility.
  • Knowledge of accessibility best practices.
  • Work experience troubleshooting page performance, bugs.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to [email protected].

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs and We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based:
If Canada based:
If U.K. based:
If Costa Rica based: 

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225 N Michigan Ave., Suite 2050, Chicago, IL 60601

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