Arity-Content Designer / Technical Writer

| Chicago

Founded by The Allstate Corporation in 2016, Arity is a data and analytics company focused on improving transportation. We collect and analyze enormous amounts of data, using predictive analytics to build solutions with a single goal in mind: to make transportation smarter, safer and more useful for everyone.

At the heart of that mission are the people that work here—the dreamers, doers and difference-makers that call this place home. As part of that team, your work will showcase both your intelligence and your creativity as you tackle real problems and put your talents towards transforming transportation.

That’s because at Arity, we believe work and life shouldn’t be at odds with one another. After all, we know that your unique qualities give you a unique perspective. We don’t just want you to see yourself here. We want you to be yourself here.
 

The Experience Design Team

Made up of design leads, experience designers, content designers, design researchers, UI engineers, and visual designers, our Experience Designer Team works collaboratively across departments to capture the emotions and needs of our end users – which are reflected in all the ways they experience Arity and our products. Using a lean and agile approach, our XD team works across areas focused on driving data visualization, driving behavior analysis, urban planning, and shared mobility. They meet each project with deep empathy in order to craft useful and usable interface design solutions. Together, we design experiences that have real impact on the personal transportation industry and its future. Are you ready for the challenge?

The Role

Arity is looking for a Content Strategist with Technical Writing experience to steward top-quality content and technical documentation in and around our products. The right candidate will be able to dive into our user journeys and ensure the right content is delivered to different audiences when they need it. You'll know your way around product content fundamentals, like audits, error codes, and microcopy. Plus, you'll be familiar with APIs and SDKs and be up for the challenge of applying your content strategy knowhow to our developer experience.

Responsibilities
As a Content Designer at Arity, you'll bring an important content and technical perspective to our designs. During your workday you might:

  • Create content guidelines and templates for our products and platforms
  • Teach teams to think about content throughout user and customer journeys 
  • Audit content for consistency, accuracy, and updates
  • Provide feedback on product content, such as microcopy and onboarding
  • Create clear error codes that get users back on track with ease
  • Help define our taxonomy and ontology, especially between our different user and customer groups
  • Advocate for customers, users, and developers throughout our experiences
  • Write product content and lead content reviews with designers and legal

As a Technical Writer at Arity, you will help guide the creation of technical documentation. We will trust you to:

  • Work alongside engineers to create a documentation framework, defining guidelines and standards that meet the high expectations of our customers
  • Coach development teams in the creation of their product documentation, so you can focus on quality and delivery as we scale
  • Help as needed in the timely production of easily discovered and consumed documentation – sometimes writing or editing to help get it right
  • Support products through release and update maintenance
  • Bring human-centered design and thoughtful content strategy to guide and inform the user experience within our developer portal

You'll get to work with every part of our organization, which includes: 

Experience design

  • Ensure language consistency throughout our products and organization
  • Create guidelines, templates, and processes that improve our product content
  • Attend design crits to review content for product and user testing
  • Participate in the development of our design system, including pattern library
  • Work with researchers to identify opportunities to test and improve our content 

Engineering and product

  • Collaborate with engineers to understand our products and create high-quality documentation to support them
  • Work with product owners and scrum masters in backlog grooming to ensure content and documentation is included in sprints

Customer success and data governance

  • Identify opportunities to enhance user comprehension and increase self-service through content
  • Help refine our product update process and create customer support content
  • Partner with data stewards to review metadata descriptions and adapt them into contextually appropriate product descriptions

Marketing and sales

  • Help product marketing teams craft messaging related to product capabilities
  • Be our go-to SME and writer for technical content in whitepapers and blog posts
Qualifications
  • Strong communication and collaboration skills 
  • Ability to self-manage, prioritize, and facilitate cross-team coordination of efforts
  • Proficiency in proofreading and editing English-language documents
  • Able to identify opportunities to bring added value to our processes and solutions
  • Some technical writing background with the ability to comprehend and communicate technical concepts and user workflows

Technologies & platforms

We design telematics products that use GPS and geolocation services. Knowledge around telematics or these technologies will help you in this role. Our products are embedded into other apps, are native for iOS and Android, or are web responsive dashboards. We use cloud computing technologies like APIgee, Kafka, and AWS. Familiarity with APIs and SDKs, Postman, Swaggar, RESTful API design, and JSON are nice to have, but none of these are deal breakers.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

That’s the day-to-day, now let’s talk about the rest of it. As we mentioned, Arity was founded by The Allstate Corporation. But you’ll be working for—and at—Arity. It’s the best of both worlds. You’ll get access to the full suite of Allstate benefits and work in a fast-paced startup culture. That’s more than just free breakfasts, brain breaks and ping pong. It’s a culture that encourages you to be you.

Sound like a fit? Apply now! We can’t wait to meet you.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. 
For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. 

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • PandasLibraries
    • Sci-KitLearnLibraries
    • NumpyLibraries
    • MatplotlibLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • PysparkFrameworks
    • HiveFrameworks
    • ImpalaFrameworks
    • KafkaFrameworks
    • NiFiFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • MuralDesign
    • SmaplyDesign
    • ConfluenceManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • TrelloManagement
    • TrackerManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotCRM

Location

Arity's located in the Merchandise Mart, the heart of Chicago's tech scene. Mobility is what we do & you can find us using all forms to get to work.
Distracted driving kills 9 people daily — Arity is tackling that and other transportation breakdowns
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An Insider's view of Arity

What’s the vibe like in the office?

At Arity, you’re encouraged to see yourself here and be yourself here. When you walk through the door, you are part of something bigger than yourself and are empowered to be better than when you first start here. The space and culture facilitate collaboration & are designed to spark innovation.

Erica, Steph & Rachel

Culture Team

What's the biggest problem your team is solving?

The mission of our team is to derive meaningful events and features from raw telematics data, with a mix of physics, signal processing, machine learning, & experimentation. Derived from big data, we're developing best-in-class solutions for collision and distracted driving detection which is disrupting the mobility space.

Venu & Kyle

Data Scientists, Advanced Sensor Insights Team

What makes someone successful on your team?

Product Managers on my team are go-getters. They dive into an ambiguous market and drive our business by leveraging core competencies that achieve solutions. To be successful, they think big, have entrepreneurial drive, wear multiple hats, and have a positive, resilient attitude. Above all, we win together and do this by building each other up.

Rachel

Group Product Manager, Shared Mobility Solutions Team

How do your team's ideas influence the company's direction?

At Arity, we solve problems that impact society. Arity Engineering plays a critical role in developing products that incorporate capabilities our customers want with solutions they need. When a customer has a challenge, we leverage the group’s collective learning to work towards an optimized solution. We rarely come across something we can’t solve.

Emad

Vice President, Engineering

How do you collaborate with other teams in the company?

When collaborating with other teams at Arity, transparency is essential. That means communicating clearly, as well as understanding and respecting other's perspectives. Everyone has strengths that they bring to the table, and open communication allows my team to find those superpowers to work efficiently and successfully deliver to our customers.

Shireen

Salesforce Product Owner, Customer Success Team

What are Arity Perks + Benefits

Arity Benefits Overview

Arity was founded by The Allstate Corporation, but you’ll be working for—and at—Arity. It’s the best of both worlds. You’ll get access to the full suite of Allstate benefits and work in a fast-paced startup culture. That’s more than just free breakfasts, brain breaks and ping pong. It’s a culture that encourages you to be you.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
If enrolled, you have coverage for certain periodic vision exams, eyeglass lenses and frames, or contact lenses, up to a designated dollar amount.
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
We also provide a cash balance pension benefit, at no cost, to eligible employees based on their eligible compensation and years of service with the company. Employees are vested after 3 years.
401(K) Matching
Child Care & Parental Leave Benefits
Family Medical Leave
Arity offers up to 12 weeks of unpaid, job-protected leave per year for any employee eligible under the Family and Medical Leave Act (FMLA).
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

Looking for more info? You can find details here: https://www.allstategoodlife.com.

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