Content Strategist

| Chicago
Sorry, this job was removed at 5:06 p.m. (CST) on Wednesday, December 18, 2019
Find out who's hiring remotely in Chicago.
See all Remote Content jobs in Chicago
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

About The Opportunity

Here at Grubhub, we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late-night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late-night Chalupa).

 

While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business, individuals across the country looking for part-time work can deliver the food from the restaurant to the diner flawlessly and our internal teams can work efficiently and effectively. We take great pride in knowing that we are a part of 19+ million diners food ordering experience and we are partnered with 115,000 restaurants in 2,200 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo).

 

About You: You are proactive and passionate about communicating in plain language — making the complex simple. You love thinking about and designing solutions that solve customer problems. You’re a strong collaborator who can work with Design, Product and Engineering ensuring a consistent voice across Grubhub’s brands. You’re a natural storyteller, a systems thinker, a designer of content, and people love to work with you.

We are looking for a Content Strategist to help create exceptional digital experiences. In this role you’ll utilize Grubhub’s voice and content standards for web and mobile to solve user needs. The position requires a customer focus, data savviness, and awareness of current practices for mobile and browser UX design and content. The ideal candidate will be comfortable with ambiguity, passionate about designing with words, and able to act well with minimal direction.

 

Some Challenges You’ll Tackle

  • Help define the content strategy and writing guidelines for self-help products.
  • Identify opportunities to improve UX content solutions to evolve self-help products, always advocating for and delighting the user. 
  • Understand and empathize with how the words we use make our users feel.
  • Work with Care communications teams to ensure our internal content strategy is aligned with our customer facing content
  • Partner with Design, Product, and Engineering partners to co-create content for experience(s) we’re trying to launch or evolve.
  • Join our UX researchers to observe and conduct user testing and research to inform our experiences.
  • Write clearly, concisely, and fearlessly for all of our products’ elements including emails, microcopy, push notifications, text messages, help text, and probably some things we haven’t thought of yet.
  • Actively seek and openly receive feedback for your work.
  • Provide feedback in all stages of a product’s development lifecycle—from brainstorming to retrospectives.
  • Uphold and expand our voice, tone, and style guidelines.
  • Think about the copy you write holistically. In other words, understand how the words you use impact the user now, but also in other parts of the user journey.
  • Be able to clearly present, explain, and justify your copy decisions to anyone who might ask about them.

You Should Have

    • 2-3 years working with content for web or mobile experiences/consumer-facing company
    • Ability to multitask and prioritize in a fast-paced, deadline-driven environment
    • Understanding of user flows and UX/UI principles 
    • Excellent attention to detail
    • A collaborative, proactive and “hands-on” mindset that involves iterating and executing across multiple workflows
    • A deep curiosity and ability to consider product strategy and user impact. You don’t just care about “how it sounds,” or “what we should say,” but “why are we communicating this at all? and “how will this impact our users' lives?”
    • Bachelor’s Degree in Communications, Content Strategy, English, Journalism, Creative Writing, Human-Centered Design or other area(s) of relevant focus
    • A conceptual mind that not only writes copy but considers visuals as well
    • Ability to understand and discuss strategy, metrics, and results
    • Information architecture experience is plus

     

    Please include a link to samples of your work that show an experience across different content types. You may show us content you’ve created for user interfaces, microcopy, user education, direct or transactional emails, style guides or product launch content

And Of Course, Perks!

  • Flexible PTO. It’s true, no strings attached and all the time you need to recharge.
  • Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.  
  • Free Food. Kitchens are stocked and free Grubhub each week.
  • Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.
  • Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be.
Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • AxureDesign
    • IllustratorDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • SalesforceCRM

Location

111 W. Washington St., Chicago, IL 60602

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

PTO. Grubhub employees enjoy a generous amount of time to recharge.

Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).

Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.

MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.

Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and happy hours!

Social Impact. At Grubhub we believe in giving back. In 2021, the Grubhub Community Fund gave more than $25 million to over 23 charitable organizations.. Employees are also given paid time off each year to support the causes that are important to them.

Half Day Fridays! Grubhub has newly instituted half day Fridays where all employees are encouraged to end their Friday's at 1:00pm local time to get a head start to the weekend! Depending on certain business needs, some teams may implement a different schedule for this time off, but everyone gets to enjoy the perk!

Culture
Volunteer in local community
Partners with nonprofits
Grubhub partners with many Non Profits through our “Donate the Change” program. Past examples include The National LGBT Chamber of Commerce (NGLCC), Feed the Soul Foundation, and World Central Kit
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Certain roles within Grubhub are eligible to receive company equity.
Performance bonus
Certain roles within Grubhub are eligible for bonuses.
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Relocation assistance
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Technology employees are eligible to receive up to $2,000 annually for continuing education opportunities such as conferences, bootcamps and events.
Continuing education available during work hours
Online course subscriptions available

More Jobs at Grubhub

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about GrubhubFind similar jobs like this