Freelance Technical Writer
Freelance Technical Writer
Vail Systems Company Profile
The human voice is capable of conveying nuances and meaning that just can't be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape your perception and experiences. At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services, to state-of-the-art IP telephony, to cutting edge real-time analytics, Vail technology makes millions of voice interactions better every day.
What you can expect to be doing:
As a Freelance Technical Writer, you'll collaborate with engineers, designers, and managers and be responsible for improving the public-facing documentation for our voice and messaging services cloud-based API. We seek a self-starting, customer-driven individual who can help us refine the voice, clarity, and accuracy of our existing documentation. You can expect to do the following:
- Work with development and product teams to understand product features and functionality
- Improve content to be clearer and easier to understand
- Improve user tutorials and user guides
- Utilize a variety of media forms; including images and charts
- Recommend structural and organizational improvements
To be considered for this position you must have:
- Bachelor's degree in Computer Science/Engineering or a related field, or equivalent experience
- 2+ years of experience in technical writing of customer facing software documentation
- Familiarity with the software development lifecycle and general software development
- Excellent verbal and written communication skills
Bonus if you have:
- Previous experience in telecom