Internal Communication and Content Strategist

| Chicago

Job Description

About Guaranteed Rate:

Guaranteed Rate is the 7th largest retail mortgage lender in the U.S. By offering industry-leading tools, low-rate mortgages and unparalleled customer service, we’ve become the Home Purchase Experts®. At Guaranteed Rate, we think big—pushing beyond what most people believe is possible. We strive to work with the best of the best, building business with the best referral partners and hiring the best employees—allowing us to deliver world-class customer service. Our goal is to make sure every customer has a great experience. Headquartered in Chicago with 5,000+ employees in 300+ offices across the U.S. and licensed in all 50 states, we’ve helped thousands of homeowners with more than $24 billion in home purchase loans and refinances in just the past year alone.

The Internal Communication and Content Strategist is responsible for supporting our posted and broadcast communication strategy across the organization. This role will aim to keep the company informed and encourage employee engagement by performing various specialized and administrative duties in the Communications & Training Development department. The responsibility of the Internal communication coordinator will be to support our internal channels for the company intranet, email announcements/newsletters and social media.

Resource Center Content Coordinator:

  • Edit content according to departmental specifications; adds links, keywords and resources to content as necessary.
  • Develop content strategy documents and reports for management.
  • Proactively identify gaps, challenges, and user issues within the Intranet and investigate/implement solution.
  • Draw on business goals and user needs to audit existing content and create a comprehensive plan for future content.
  • Assess, catalogue, and organize website content into a content inventory.
  • Develop and enforce editorial guidelines for teams of content writers.
  • Collaborate with other departments to maintain the Resource Center with up to date information.
  • Develop a deep understanding of our internal audiences, and the ability to develop communications materials to keep them informed and engaged.

GRTV Production Manager:

  • Develop daily GRTV programming strategy to educate, inform and engage staff.
  • Collect and curate internal and external content to create daily GRTV programming.
  • Resource Center/Intranet.
  • Corporate Leadership (GRVibe, Employee Recognition, Department Announcements).
  • Marketing/Social Media.
  • National Calls and Scheduled Events.
  • Vendor-provided non-industry content.
  • Identify and collaborate with internal communications champions to consistently stimulate robust and relevant content for broadcast.
  • Partner with PR, Marketing and Product teams to integrate GRTV communication into key business campaigns.
  • Ensure all broadcast content aligns to corporate goals and culture.
  • Develop success metrics for effective communication and build/monitor KPIs for UpShow—provide insights to Corporate Leadership and recommend strategies to drive further engagement.

Competencies:

  • Understand various and documentation writing styles and adapt as necessary for different learning techniques.
  • Ability to clearly and concisely edit writing of others.
  • Work well under pressure and possess multitasking ability.
  • Can convey ideas clearly in a way that is relevant to the industry.

 

Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason, as protected by law.

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Location

3940 N. Ravenswood , Chicago, IL 60613

What are Guaranteed Rate Perks + Benefits

Guaranteed Rate Benefits Overview

• Our location rocks – right off the brown line at Irving Park. Our home base is a hip office with exposed brick and duct work, windows we can actually open during the summer, and an open floor plan. Rather than a cubicle life, we work in an open and collaborative environment.
• An in-house café offers breakfast, lunch and a late afternoon healthy snack. We subsidize all meals so you’ll never pay full price.
• Access to the office gym for only $20 a year. Yes, a whole year! There is also yoga, cross fit, and boxing offered for a very small fee. We want our folks happy, healthy, and feeling good.
• A FREE on-site nurse. Psshh who needs a doctor’s appointment when our nurse can do it all?
• A 5,000 square foot rooftop deck that’s available to everyone all day and all evening with WiFi, two bars, music, grills, fun umbrellas, a ping pong table, corn hole, and fire pits. All of this is offered when Chicago gives us those non-snow covered days.
• Holiday parties? We got’em!! Not just major holidays, any holiday. We also have monthly celebrations on our Rooftop.
• Inter-office contests like the Great Mac-Off, Chili Cook-Off and Limbo. We always keep you guessing, participating, and wanting more.
• 401k with percentage matching, Blue Cross health care coverage (yup, dental and vision too), short-term disability, life insurance, and even legal assistance (for a small monthly fee)…and did we mention the awesome rooftop deck?

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Happy Hours
Professional Development Benefits
Mentorship program
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