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Manager, Documentation

| Chicago
At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.

The priority responsibility of this role is to manage the operations and to drive the strategic direction of the Documentation team. This includes delivery and maintenance of product-related technical documentation, online help, and content offerings. We are looking for an experienced manager-level resource with demonstrable expertise and success in the following areas: technical communication, content creation, team management, and a mind for delivery efficiency. This role is also responsible for understanding current tech comm trends within the software industry. We are looking for someone with an innovative approach to delivery and has a proven track record of improving delivery tools and techniques. You will also partner with cross-Content team leadership and other SMEs and stakeholders from across the organization to ensure that documentation content aligns with both educational content as well as the growing needs of our clients.

Responsibilities

  • Lead the development and evolution of a documentation set that contains the following:
  • Technical guides for installing, upgrading, and maintaining our products
  • Complete and authoritative end user and administrative guides which are the ultimate reference manual for our products
  • Quick start guides that help our clients get up and running quickly
  • Best practices that help our clients maximize their investment in Relativity
  • A complex and robust software development kit (SDK) that contains complete API documentation, how to guides, and best practices for building upon and extending Relativity
  • Work across teams to ensure that content is effectively deployed and represented on the required internal and external websites, as well as additional communications and marketing collateral
  • Evaluate industry trends, as well as develop and implement ongoing content delivery strategy
  • Monitor content quality, usability, and adoption to drive customer satisfaction
  • Oversee editorial, design, and development standards and resources for documentation materials
  • Align new product features with the documentation and educational needs of the e-Discovery and data community
  • Maintain a roadmap of team initiatives and plan delivery in conjunction with team availability and corporate initiatives
  • Partner with Subject Matter Experts (SMEs) across the organization to identify opportunities to improve program offerings within the Relativity user community
  • Work closely with the Senior Manager of Content to discuss strategy, challenges, and other team-related items
  • Provide coaching and feedback to help reports strengthen specific knowledge and skill areas
  • Provide support and direction for quarterly and annual goals
  • Demonstrate Relativity management competencies in daily work, and seeks opportunities to apply and enhance management skills to create sustainable success for Relativity

Minimum Qualifications

  • Attention to detail with a creative eye
  • High touch customer service
  • Passionate about learning and developing others
  • Ability to handle confidential matters with sound judgment and professional discretion
  • Enjoys working as part of a team in a collaborative environment
  • Exposure to documentation publishing software (MadCap, RoboHelp, Wiki-based)
  • Exposure to tech comm programs

Preferred Qualifications

  • 5+ years of tech comm experience
  • 3+ years of managing technical documentation teams
  • Experience in content development (e.g. online help, quick start guides, single sourcing, indexing, publishing, etc.)
  • Passionate about learning and utilizing new technologies to deliver effective product content
  • Dedication to quality standards; eager to review materials and provide constructive feedback/coaching to team members as appropriate
  • Strong project and content management skills with a focus on meeting milestones and deadlines
  • Familiarity with any of the following tool sets a plus: MadCap Suite, Confluence, Github, JIRA
  • Strong leadership skills and experience improving content delivery teams
  • Effective and professional communication skills
  • Strong organizational skills
  • Experience in the software technology sector
  • Enjoys working as part of a team in a collaborative environment
  • Understanding of e-discovery and the legal industry a plus
  • College degree in Technical Communication or similar degree preferred

Supervision

  • Directly manages a team of technical writers and is responsible for providing support and mentorship
  • Provide timely and thoughtful feedback on job performance and demonstration of core values to team members

Relativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Our company has also been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years. If you’re ready to grow with us, we’d love to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • ScalaLanguages
    • AzureLanguages
    • ChefLanguages
    • PowershellLanguages
    • JenkinsLanguages
    • Node.jsFrameworks
    • MySQLDatabases

Location

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.

An Insider's view of Relativity

How does your team reward individual success?

Rewarding success is one of my favorite parts of my role. Formally through annual bonus plans, thank you notes in our HR system and of course through promotions. I also like to submit nominations to be recognized at company meetings and spotlights in department newsletters. We move fast at Relativity it’s nice to slow down and just say thanks!

Jessica

Operations Manager, Customer Success and Support

How do you collaborate with other teams in the company?

On the Certification team, I develop exams and study content for our end users. To ensure that our exams are valid, I work with almost every team embracing their expertise and industry knowledge into the development process. It takes continuous interdepartmental collaboration to keep exam content accurate as the Relativity platform evolves.

Sean

Certification Specialist

How has your career grown since starting at the company?

As an Application Support Specialist, I have increased my technical knowledge in SQL database management, Network Administration, and Server Infrastructure. Prior to coming to Relativity, I had zero knowledge of e-Discovery, and now provide On-site training to our clients teaching them about the various e-Discovery tools Relativity has to offer.

Kamal

Application Specialist II

How do you empower your team to be more creative?

We have a semi-annual Hackathon where our engineers get to work on their own feature ideas for 3 days. The ideas that emerge have blown our minds and eventually become part of the product. In addition to design sessions that each team has, we also regularly have Relativity talks. These talks are a great way for engineers to share their experience.

Cindy

Manager, Software Engineering

What are some social events your company does?

Our annual user conference, Relativity Fest, is such a tremendous opportunity to get one on one face time with our partners. Fest draws 2,000 platform users and practitioners from all different facets of the industry and being able to connect with them and hear their stories is extremely powerful.

Michael

Platform Account Manager

What are Relativity Perks + Benefits

Relativity Benefits Overview

We have a great selection of benefits from very competitive insurance plans to fun office perks!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Bonuses are based on a combination of how the company performs as well as how the individual performs.
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Everyone starts with 18 days of PTO, plus 11 paid holidays every year. Our office is also closed between Christmas and New Years, which does not take away from your PTO balance.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Tax-free transportation opportunities.
Company Outings
We have our annual Summer Jam (picnic that includes friends and family), our User Conference - RelativityFest, and a holiday party each year.
Game Room
Our Cafe houses ping-pong, foosball, and a variety of arcade games - including Killer Queen (a multi-player game that is one of few in the country).
Stocked Kitchen
We have tea, coffee (including fancy espresso machines), a variety of LaCroix, soda, and many other things. We also have fresh fruit delivered twice a week in our pantry areas.
Some Meals Provided
Meals are often provided during morning or afternoon training sessions. There is also always plenty of leftover food from such meetings that employees can dive into after the attendees are finished.
Happy Hours
Different for each team, but always a great time!
Recreational Clubs
RelWOW (Relativity Women of the Workplace), Several Intramural Sports Teams (kickball, softball, volleyball, etc.), Vertikal (climbing group), Working Moms Group, Queeries, and several more.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
All full-time employees (non-contract) receive $3,000/year to pursue professional development opportunities.
Diversity Program

Additional Perks + Benefits

We also offer a Divvy bike share discount, have Fooda discounts in the office, and offer DRYV Laundry Service for those who have workout clothes that need washing!

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