Team Lead, Documentation

| Chicago
At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.
This role assists in the day-to-day guidance of the user documentation verticals. Working closely with the Documentation Manager, this role is responsible for monitoring personnel, staff performance, documentation deliverables, and work requirements. This role is a “working manager”, meaning they contribute to the documentation effort as well as fulfill the management responsibilities.

Responsibilities

  • Supervise Associate, Technical, and Senior Writers; hire and onboard direct reports as necessary
  • Work closely with Development and other groups that are creating features in need of documentation
  • Coordinate the evolution of the user documentation site and seek opportunities for improvement
  • Oversee the delivery of documentation materials to meet specified deadlines
  • Monitor Technical Writers’ work to identify and implement areas of improvement
  • Provide day to day guidance to reports
  • Maintain expert product and industry knowledge
  • Work independently or with team members to develop and roll out new user documentation initiatives
  • Run a minimum of monthly one-on-one meetings
  • Participate in management initiatives, like the Content team leadership meetings, release management activities, performance coaching and quarterly feedback, team talent reviews, and end of year reviews for direct reports

Qualifications

  • Expert technical writing skills and knowledge of common software used in this role
  • Basic familiarity with source control products, such as Git
  • Excellent communication and teamwork skills
  • A working knowledge of MadCap Flare is desired, but not required
  • Strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities
  • Ability to juggle multiple concurrent projects of various sizes and topics
  • Highly committed, flexible, productive, and team-oriented
  • Minimum 5 years’ experience in a technical documentation role or equivalent

Supervisory Expectations

  • Directly manages the Associate, Technical, and Senior Writers. Conducts monthly one-on-ones and handles all personnel items (PTO, flex time, etc.)
  • Assists Documentation Manager with documentation team roadmap
  • Manages an evergreen task backlog
  • Manages team projects and allocates resources
  • Creates and maintains documentation release project board

Relativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Our company has also been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years. If you’re ready to grow with us, we’d love to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • ScalaLanguages
    • AzureLanguages
    • ChefLanguages
    • PowershellLanguages
    • JenkinsLanguages
    • Node.jsFrameworks
    • MySQLDatabases

Location

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.
231 South LaSalle Street, Chicago, IL 60604

Insider's spotlight

What’s the vibe like in the office?

"We always have our team members in mind. We treat each other like internal customers, going above and beyond when delivering on any request. These gestures of thanks show our genuine appreciation for one another."

Jessie

Finance

How do you collaborate with other teams in the company?

"Our colleagues and customers are intelligent—we can learn from them by asking questions and digging a little deeper into the 'how and why' of our software and industry, as everyone brings something different to the table."

Danielle

Certification Team

What makes someone successful on your team?

"Being great at your job means attacking the tough problems in technology and our industry with enthusiasm, and getting satisfaction from making life better for our customers."

Dan

Product Development

What are Relativity Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Everyone starts with 18 days of PTO, plus 11 paid holidays every year.
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Happy Hours
Recreational Clubs
RelWOW (Relativity Women of the Workplace), Several Intermural Sports Teams (kickball, softball, volleyball, etc.), Vertikal (climbing group), and many more!
Professional Development Benefits
Job Training & Conferences
All full-time employees (non-contract) receive $3,000/year to pursue professional development opportunities.

Additional Perks + Benefits

Life and disability benefits. 18 days of paid time off and 11 paid holidays every year.

More Jobs at Relativity38 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Legal
Marketing
Operations
Product
Sales
Content
Design + UX
new
Relativity
Operations
new
Relativity
Operations
new
Relativity
Developer
new
Relativity
Sales
new
Relativity
Developer
new
Relativity
Product
new
Relativity
Marketing
new
Relativity
Operations
new
Relativity
Operations
new
Relativity
Developer
new
Relativity
Operations
new
Relativity
Developer
new
Relativity
Developer
new
Relativity
Operations
new
Relativity
Marketing
new
Relativity
Content
new
Relativity
Design + UX
new
Relativity
Developer
new
Relativity
Sales
new
Relativity
Data + Analytics
new
Relativity
Operations
new
Relativity
Data + Analytics
new
Relativity
Product
new
Relativity
Developer
new
Relativity
HR
new
Relativity
HR
new
Relativity
Operations
new
Relativity
Operations
new
Relativity
Operations
new
Relativity