What We Do:
Uptake harnesses the power of underutilized data to empower businesses to make informed decisions. We partner with industry leaders to build a predictive analytics software that grows smarter in one industry because of what we learn in another. The result is a powerful platform that identifies problems before they happen, ultimately saving money, time and lives.
Our team drives this success by connecting customers and partners to the value of the Internet of Things, business-centric architectures, and key technology transitions.
What You Do:
As our platform evolves, we need a strong technical writer to develop and write documentation including user guides, FAQs, lexicon, and other technical material in the industries we serve. If you have previously worked with a product development team, we would love to talk to you!
RESPONSIBILITIES
- Create and update technical documentation that may include: user guides, release notes, API documentation, installation guides, FAQs, etc., while adhering to best practices in documentation, writing, and editing
- Deliver high-quality deliverables by specified due dates and maintain end-to-end ownership, from creation to delivery
- Organize and update online document repository
- Collaborate effectively with the rest of the team as well as UX practitioners, product managers, customer service and training, technical architects and developers, and other technical Subject Matter Experts (SMEs)
REQUIRED SKILLS AND EDUCATION
- Education: BA or BS degree or equivalent experience
- Experience: 5+ years experience in successfully designing and developing technical writing deliverables within tight timelines and with conflicting priorities
- Experience in writing documents catering to a range of users including technical audiences (developers, implementation team), end users, and internal customers including training, customer service, and other stakeholders
- Thorough knowledge of relevant process: editorial, technical documentation, and product development
- Demonstrated ability to learn new information quickly and use it to create accurate and comprehensive documentation
- Experience working collaboratively with product management organizations, especially within Agile environments
- Experience with Git version control and MadCap Flare highly desirable
- Experience with (online) authoring tools including at least two of the following: Confluence, Microsoft Office suite, and Box
- Strong copy editing and proofreading skills
- Experience writing for the manufacturing industry a plus
DESIRED QUALITIES
- Strong critical, analytical, and correlative thinking
- Strong and consistent attention to technical and procedural detail
- Ability to thrive in an independent work environment while approaching projects as parts of a greater body of collaborative work
- Journalistic approach to each new project
- Robust intellectual curiosity
Please provide:
- Resume
- Cover letter
- Writing samples