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Toast
We empower the restaurant community to delight guests, do what they love, and thrive.
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Director, Enterprise Systems Architect

Sorry, this job was removed at 1:11 p.m. (CST) on Friday, February 21, 2020
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Job Overview

The Director, Enterprise Systems Architect will contribute to Toast’s success by ensuring enterprise technology investments and designs, are made for optimal support of the business strategy and rapid scale. The Director, Enterprise Systems Architect contributes to the overall systems architecture vision for Toast, and collaborates heavily with R&D and IT, to ensure a seamless architecture experience across the operational side of the business and our core product.

What will you do:

  • Design, implement, and govern enterprise architecture and technical roadmaps in close collaboration and partnership with business, application, data, and security leaders
  • Drive architecture governance where needed, including approving technology solutions
  • Maintain consistency of architectural principles across systems and applications
  • Provide functional direction to Solutions Architects to ensure technical solution designs align with enterprise architecture standards and principles
  • Ensuring compliance between business strategies, enterprise transformation activities, and technology directions, setting strategies, policies, standards and practices
  • Ensuring that designed or reviewed solutions conform to architectural requirements such as scalability, maintainability, reliability, extensibility, usability and security
  • Looking years ahead to consider the long-term consequences for the enterprise when choosing a technical direction, proposing a technology investment, proposing harmonization of the environments, proposing simplification opportunities, or advising a business leader on strategic issues
  • Become a driving force for addressing technical debt by guiding and coaching delivery teams on both avoiding new debt and removing old debt. Works with business leaders to understand the implications of technical debt and helps guide them in supporting the delivery teams to address it.

Do you have the right ingredients?

  • 10+ years of industry experience in a complex global organization with, 5+ years of experience in Enterprise Systems Architecture
  • BS degree in Computer Science or a related field
  • Proven experience across multiple business areas and multiple technologies with a well-rounded background in applications, software, databases, middleware, etc.
  • Proven experience in future state architecture, taking business to the next level, creating competitive advantage to the business
  • Proven experience leading large, complex scale projects
  • Good understanding of the architectural principles of cloud based platforms including SaaS, PaaS, multitenancy, multi-tiered infrastructure, etc.
  • Experience with large scale CRM and ERP deployments

Bonus ingredients?

  • Experience with Salesforce.com CRM
  • Experience with Netsuite ERP
  • Experience with ServiceNow ITSM
  • Experience with Workday HCM
  • Experience with Workato iPaaS
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Aja Sullivan
DEI Manager (she/her)
Baking an Inclusive Culture
An expansive diversity, equity and inclusion program
In 2023, Aja Sullivan’s DEI team is prioritizing representation, belonging and building an inclusive culture where Toasters can thrive. What is she looking forward to the most? “I am really excited to continue building our DEI external partnership strategy and understanding the impact we’re making,” she said. With a fortified internal DEI framework, Sullivan is thrilled to work on external programs, including working closely with customers, expanding Toast’s network of partnerships and highlighting her teams' great accomplishments.
In 2023, Aja Sullivan’s DEI team is prioritizing representation, belonging and building an inclusive culture where Toasters can thrive. What is she looking forward to the most? “I am really excited to continue building our DEI external partnership strategy and understanding the impact we’re making,” she said. With a fortified internal DEI framework, Sullivan is thrilled to work on external programs, including working closely with customers, expanding Toast’s network of partnerships and highlighting her teams' great accomplishments.
I want all Toasters to feel comfortable and safely be their true selves.
Herb Dilema
Senior Director, Customer Care (he/him)
Toast Together, Grow Together
Belonging provides a foundation for employees to rise
Working in customer care for a round-the-clock business like the restaurant industry poses unique challenges and opportunities for Herb Dilema’s team. To ensure each individual feels connected and supported in their roles, Dilema has focused on ensuring everyone gets facetime with their direct managers as often as possible. By emphasizing connection on his teams, Dilema strives to make Toast feel like a home, not just a job. With this foundation of inclusion, Dilema hopes to see each individual take ownership of their career and grow with support from the company.
Working in customer care for a round-the-clock business like the restaurant industry poses unique challenges and opportunities for Herb Dilema’s team. To ensure each individual feels connected and supported in their roles, Dilema has focused on ensuring everyone gets facetime with their direct managers as often as possible. By emphasizing connection on his teams, Dilema strives to make Toast feel like a home, not just a job. With this foundation of inclusion, Dilema hopes to see each individual take ownership of their career and grow with support from the company.
When an individual is able to be comfortable not only in their role but in their environment, we see their best self and in turn, we know that they will grow and prosper at Toast.
Carlos Diaz
Senior District Sales Manager (he/him)
Inclusive Remote Culture
Connecting employees all around the world
Diaz is one of the many Toasters who have always worked remotely, and will continue to do so. His team is able to connect with the territories they serve, while also strengthening their relationships with other Toasters all over the world through virtual programming and tools for collaboration. With remote employees across the U.S., Ireland and India, fostering an inclusive and engaging remote culture is a must at Toast.
Diaz is one of the many Toasters who have always worked remotely, and will continue to do so. His team is able to connect with the territories they serve, while also strengthening their relationships with other Toasters all over the world through virtual programming and tools for collaboration. With remote employees across the U.S., Ireland and India, fostering an inclusive and engaging remote culture is a must at Toast.
Even though many of us are fully remote or hybrid, it feels like family, and everyone knows each other well. Virtual events help introduce us to other people and teams outside of our usual work environment.

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At Toast, we're focused on empowering the entire person. We know that wellness looks a little different for everyone, which is why we offer an array of benefits outside of the traditional offerings, including mental health programs, financial wellness resources, care giver benefits, and so much more. By providing our employees with plentiful resources and benefits, we're setting them up to thrive.

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