IT Senior Systems Analyst
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Primary Responsibilities
- Own the management and improvement of company-wide Knowledge Management platform
- Manage Information Security for AArete - HIPAA, HITRUST security framework
- Participate in a wide variety of projects from training end-users on a new process, to selecting a new system to solve a business problem, etc.
- Analyze, present, and implement IT solutions and / or new systems for AArete
- Jointly work to define software, hardware and network requirements
- Identify potential vendors; test, install and monitor new systems as required
- Liaise between the AArete team and the technical escalation team to ensure resolution and closure of tickets, while acting as a point of contact within the company for IT related issues
- Prepare documentation and present progress reports internally to leadership
- Diagnose and resolve hardware and software issues
- Maintain complete and accurate system and environment documentation at all times
- Travelling to vendor sites as required
Requirements
- Minimum 5 years relevant work experience
- Past experience with managing IT projects
- Prior experience working in a consulting environment is a plus
- Experience with new system selection, end to end implementation & training
- Ability to build, customize & maintain internal knowledge base and intranet
- Experience using GlassCubes strongly preferred, SharePoint or similar systems also
- Solid understanding of HIPAA and HITECH security frameworks and completion of security assessments and security remediation
- Security and project management certifications a plus
- Demonstrate ability to solve technical problems for team members
- Demonstrate above average communication skills while presenting various IT initiatives across levels in the organization
- Ability to synthesize system, security, and policy documentation in a timely manner
- Build relationships with internal team members across the organization, vendors and / or clients
- Ability to troubleshoot computing issues and escalate the required issues quickly and efficiently
Technical skills / Other qualifications
- Glasscubes, or similar knowledge management/collaboration platform management experience
- Familiarity with industry standard security and compliance frameworks (HITRUST, ISO, NIST, PCI-DSS, HIPAA)
- Prior experience participating in or conducting portions of Information Security Assessments or Audits
- Technical certifications such as MCP, MCSE, MCSA, PMP are preferred
- Security certifications such as Security+, SSCP, CISM, CEH are beneficial
- Experience administering security using Active Directory or other access control systems
- Desktop support, troubleshooting end-user hardware & software, escalating issues as needed
- Windows 7/10, MS Office 2013, Office 365, Terminal Server, network connectivity, FTP
- Able to answer a wide variety of general computing "how-to" questions quickly and accurately
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