The Junior Computer Support and Systems Administrator will be responsible for supporting end-users, clients and assist in maintaining our infrastructure. He/she will help manage hardware and software procurement, and installation. With a growing company, we are looking for someone that will ensure employees are optimally equipped to effectively get their jobs done day in and day out. The individual will be willing to get his/her hand dirty to solve problems, as well as, responsible for handling day-to-day operations relating to information technology for the organization.

Responsibilities:

• Maintain the CRM database (Salesforce, P2) and all existing third-party plug in’s, which revolves around providing system support for end users.
• Set up new hires with equipment and appropriate access to the company’s system.
• Manage, troubleshoot, implement, diagnose, and apply best practices to office communication systems, software installation including VoIP.
• Provides implementation and operational support for network, Firewall and telecommunications infrastructure. 
• Provide technical support for users and work with them to solve existing problems.
• Create and enforce processes for handling changes requests related to CRM (Salesforce, P2), basic IT requests, and additional systems.
• Assist in writing system documentation, system specifications/requirements, presentations, correspondence, reports, and training materials.
• Maintain IT asset inventory, Deploy and verify software patches as needed