Description

Syndigo's account partners are key business contacts for the customer, who are responsible for overall customer retention and re-acquisition, as well as coordinating efforts to impact customer satisfaction and identify upsell opportunities.

The Analytics Account Partner will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of Syndigo’s analytics solutions according to the customer needs. The role requires a strong understanding of our customers’ business objectives and the ability to identify and articulate how our solution supports achievement of the customers’ strategic business goals. Excellent time-management skills are an important element of the Analytics Account Partner’s success. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work with customers to increase adoption and utilization and manage customer retention efforts and contract renewals
• Drive continued value of our products and services
• Troubleshoot issues when appropriate, escalate as needed, and follow up promptly to ensure customer satisfaction
• Solicit and share customer feedback with internal departments to assist with product development
• Work to identify and/or develop upsell opportunities for the sales team
• Facilitate the resolution of customer needs/issues cross-departmentally as required
• Help the customer optimize the utilize their existing products, demonstrating features beyond core functionality
• Identify opportunities for additional sales and assist in closure as needed
• Build strong relationships with internal teams to ensure fast resolution and collaborative processes
• Other duties as requested and/or determined

 REQUIREMENTS:

• 2-4 years of experience with retail / business analytics utilizing excel ( you can work with big data sets)
• 2-4 years of experience in ecommerce with a major retailer
• 1-3 years working with a SaaS company managing multi-faceted enterprise level accounts
• Bachelor's degree, or equivalent combination of education and experience in a related field
• Experience working with multiple clients
• Experience with project management and project management software
• Experience and professionalism managing client expectations and communicating with day to day users to executives
• Startup experience is a big plus, but not required
• Advanced knowledge of Microsoft Office suite (MS Word, MS Excel)
• Experience with Salesforce, Client Success or another CRM is a plus, but not required
• Experience working with Jira & Confluence or related support system
• Familiarity working with customers of all sizes
• Excellent customer service skills
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly
• Good time management skills and self-motivated
• Good analytical, problem solving and conflict resolution skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)