Advanced Technical Business Analyst

| Chicago
We are Relativity. A market-leading, global tech company that equips legal professionals with a powerful platform to organize data, discover the truth, and act on it. The U.S. Department of Justice, 198 of top 200 U.S. law firms, and more than 70 Fortune 100 companies are among our customers who trust Relativity during litigation, internal investigations, and compliance projects.
 
Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole self to our team atmosphere.
 
Join us in the transformation of the legal industry and play a pivotal role in shaping the future of the practice of law and beyond.
As an Advanced Technical Business Analyst on Relativity’s Commercial Platform group in Chicago, you will be working directly with our external developer community, ensuring an outstanding development experience on the Relativity Platform.
This role will require you to utilize your deep technical knowledge and experience to investigate areas of impact for customizations built for RelativityOne as well as our on-premise offerings. You will make recommendations for resolution along with efficiency improvements. You will also help our customers and external development partners confirm the compatibility of their custom applications in RelativityOne on a repeated cadence.
While working with our customers, you will analyze their requests, gather detailed business requirements and provide recommendations (i.e. prototyped solutions) to demonstrate how a solution would meet their needs. You will also be participating in multiple client-facing conversations and forums to help spread the importance, capability and impact of our platform. This includes initiatives such as our annual user conference (Relativity Fest), our developer forum (DevHelp) and the Relativity Developer Community. You will collaborate with many internal teams, spearheading efficiency-improvement projects which will ensure that our customers continue to have a seamless development experience.
You will be expected to have a complete technical understanding of the capabilities of our Relativity API’s while clearly communicating the benefits and use cases with our customers. You will also need to continually familiarize yourself with new and evolving technologies and processes both inside and outside of Relativity. This includes technologies supporting SaaS offerings, AI and Machine Learning.
We are looking for a technically qualified, customer-facing individual who is energetic, driven, proactive and inquisitive about technology and process improvement.
Want to join a very dynamic and passionate team that not only wants to learn, but also wants to help our customers succeed? We look forward to receiving your application.

Role Responsibilities

  • Frequently on-boards and trains our external developers, illustrating our best practices
  • Guides our customer’s designs and implementation decisions when developing on the Relativity Platform.
  • Promotes development and customization on top of the Relativity Platform.
  • On a daily basis, works cohesively in a team environment addressing customer questions, problems and work requests.
  • On a daily basis, balances a variety of work-requests without losing sight of deadlines.
  • Provides excellent customer service using the communication methods designated by Relativity.
  • Uses deep technical knowledge and experience to investigate customer issues and functional feasibilities.
  • Consistently ensures third-party RelativityOne applications are successfully tested prior to the new upgrades.
  • Team player who communicates clearly and professionally, with colleagues and customers, in both written and verbal formats.
  • Ability to operate independently while proactively resolving issues without much oversight.
  • Balances strong judgment, intuition, research findings, customer feedback, stakeholder input, and time constraints to ensure the correct solution is communicated and created.
  • Understands the functionality of our platform tools, including our API’s, extensibility points, and the Relativity infrastructure.

Minimum Qualifications

  • BS or BA in computer science, engineering, business IT, or comparable work experience preferred
  • At least 3 years’ experience working with non-technical clients in a technical consultative capacity to quickly learn new concepts and provide software solution
  • Experience working in a technology industry preferable
  • Experience in .NET software development using C# and Microsoft SQL Server
  • Experience in web development using JavaScript, ASP.NET, AJAX
  • Experience with the consumption of RESTful APIs
  • Knowledge of unit, integration and automated testing preferable
  • Complete understanding of the software development lifecycle
  • Excellent verbal and written communication skills
  • Ability to handle multiple projects and customer relationships simultaneously
  • Detail-oriented, enthusiastic self-starter with the ability to work both independently and in a team environment
  • Facilitation and inquiry skills required
  • #LI-MA1

Preferred Qualifications

  • Agile/Kanban experience a plus
  • Proficient in development efforts using iterative Agile (Scrum) methodologies
  • Customer facing interactions a plus

At Relativity, we live our core values and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We seek professionals that will bring their authentic and unique experiences to our teams.
 
We understand career choices are a big decision, and we thank you for considering Relativity.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • ScalaLanguages
    • AzureLanguages
    • ChefLanguages
    • PowershellLanguages
    • JenkinsLanguages
    • Node.jsFrameworks
    • MySQLDatabases

Location

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.

An Insider's view of Relativity

How does your team reward individual success?

Rewarding success is one of my favorite parts of my role. Formally through annual bonus plans, thank you notes in our HR system and of course through promotions. I also like to submit nominations to be recognized at company meetings and spotlights in department newsletters. We move fast at Relativity it’s nice to slow down and just say thanks!

Jessica

Operations Manager, Customer Success and Support

How do you collaborate with other teams in the company?

On the Certification team, I develop exams and study content for our end users. To ensure that our exams are valid, I work with almost every team embracing their expertise and industry knowledge into the development process. It takes continuous interdepartmental collaboration to keep exam content accurate as the Relativity platform evolves.

Sean

Certification Specialist

How has your career grown since starting at the company?

As an Application Support Specialist, I have increased my technical knowledge in SQL database management, Network Administration, and Server Infrastructure. Prior to coming to Relativity, I had zero knowledge of e-Discovery, and now provide On-site training to our clients teaching them about the various e-Discovery tools Relativity has to offer.

Kamal

Application Specialist II

What are some social events your company does?

Our annual user conference, Relativity Fest, is such a tremendous opportunity to get one on one face time with our partners. Fest draws 2,000 platform users and practitioners from all different facets of the industry and being able to connect with them and hear their stories is extremely powerful.

Michael

Platform Account Manager

What are Relativity Perks + Benefits

Relativity Benefits Overview

We have a great selection of benefits from very competitive insurance plans to fun office perks!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Bonuses are based on a combination of how the company performs as well as how the individual performs.
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Everyone starts with 18 days of PTO, plus 11 paid holidays every year. Our office is also closed between Christmas and New Years, which does not take away from your PTO balance.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Tax-free transportation opportunities.
Company Outings
We have our annual Summer Jam (picnic that includes friends and family), our User Conference - RelativityFest, and a holiday party each year.
Game Room
Our Cafe houses ping-pong, foosball, and a variety of arcade games - including Killer Queen (a multi-player game that is one of few in the country).
Stocked Kitchen
We have tea, coffee (including fancy espresso machines), a variety of LaCroix, soda, and many other things. We also have fresh fruit delivered twice a week in our pantry areas.
Some Meals Provided
Meals are often provided during morning or afternoon training sessions. There is also always plenty of leftover food from such meetings that employees can dive into after the attendees are finished.
Happy Hours
Different for each team, but always a great time!
Recreational Clubs
RelWOW (Relativity Women of the Workplace), Several Intramural Sports Teams (kickball, softball, volleyball, etc.), Vertikal (climbing group), Working Moms Group, Queeries, and several more.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
All full-time employees (non-contract) receive $3,000/year to pursue professional development opportunities.
Diversity Program

Additional Perks + Benefits

We also offer a Divvy bike share discount, have Fooda discounts in the office, and offer DRYV Laundry Service for those who have workout clothes that need washing!

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