About XSELL

Ready to write the best chapter of your career? XSELL Technologies leverages artificial intelligence as a foundational capability to listen, learn and support agents in real-time with the exact information they need to exceed customers’ expectations and deliver top performer experiences. 

Join us on our mission to empower agents, clients, and organizations to increase human performance and job satisfaction through making conversations more personal. We do this by pairing together the best elements of human touch and machine intelligence to drive results. 

We’re looking for a Junior Business Analyst to join our Ontology Team. The Ontology team supports the development of Artificial Intelligence by developing and building ontologies. An ontology encompasses identifying and building out the hierarchy of categories, properties, and relationship between concepts and the outcomes. These ontologies enable the AI to help XSELL’s clients increase sales and improve the online customer service experience. Junior Business Analysts are responsible for accurately structuring and classifying data, to teach the A.I. to identify unique sales opportunities, and also create the ideal dialogue flows and connections that will generate sales.

Client Results Management

• Become Subject Matter Expert of client and meet with clients to go over key insights and analysis:
• Analyze client chat engagements to identify opportunities for improving sales dialogue
• Strategically classify sales conversations to identify insightful performance data
• Based on analysis and classifications, construct machine learning inputs to drive conversions
• Implement our HiPer AI platform onsite at client centers across the world

Drive Continuous Innovation

• Collaborate closely with our data scientists to identify and implement improvements and enhance AI engine based on continuously evolving sales strategies.

What We’ll Bring

• Fun and collaborative team culture
• Dynamic, challenging and engaging work
• Opportunities to work with corporate and cross-functional teams and explore client industries such as retail, telecom, insurance, and healthcare
• Located in Chicago’s West Loop, we boast a cool industrial-feel office space with rooftop deck, espresso machine and regular team building outings

What You’ll Bring

• Problem solving nature and strong attention to detail
• Driven, reliable, self-motivated & emotionally intelligent
• Ability to prioritize and multitask
• Passion for learning and professional development
• Help maintain a great company culture and a passion to scale the business
• Familiarity with creating & presenting PowerPoints or Slide Decks 

Impact You’ll Make

• Directly impact our clients’ E-commerce and revenue
• Drive critical insights to improve A.I engine
• Test and provide feedback on exclusive new tools
• Develop new strategies to reach client goals

Qualifications

• Bachelor’s Degree
• Experience with Google Apps Suite (sheets, docs, slides etc.) & Microsoft Excel
• Analytical nature, measurement and results oriented and able to work well within teams
• Comfortable working in an agile software development environment

*Candidates must reside in the United States

XSELL is committed to a culture of teamwork; where everyone works together to plan, do, learn, and continuously improve. We accomplish that by staying true to our core values. 

• Best Chapter: Every XSELLer is plugged in and focused on writing their “best chapter yet”, both personally and professionally. We believe in working hard to achieve success, but that success only comes if we are doing it together. We do this with a high level of humility, integrity, and compassion towards our coworkers. We celebrate and recognize each other and have a lot of fun along the way. 
• Know Us By Our Results: We do what we say and say what we do. Our coworkers and clients will “know us by our results” – we welcome that and embrace transparency and measurement. 
• Do It The XSELL Way: Together we are building an inclusive culture full of top-performing, talented people that are striving towards common goals with resilience. People will admire not only the work we do but also that we “do it the XSELL way” – as one team. We do this through strong communication, collaboration, and accountability to each other. 
• Open for Business: We are always “open for business” – fiercely committed to improving ourselves, our team, and our company. We stay curious and approach every situation as an opportunity to learn and grow. 
• Conversations Happen In the Room: Feedback is imperative to our collective success. We approach the “conversation in the room” with respect, empathy, and candor. Our dialogue with each other is always open and honest. 

XSELL Technologies is an Equal Employment Opportunity Employer and all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact us.

Location: Chicago, IL

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