Business Analyst

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  • Position Details:

    As the one of largest business support solutions (BSS) provider, CSG International provides solutions to a global client base and across market segments. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams.

     

    In this role you will work directly with customers, within all levels of their organization , to utilize our software and services based solutions that enable them to accurately capture, manage, generate and optimize revenue, as well as strengthen customer relationships and exploit emerging opportunities.

     

    This is a great opportunity for experienced individuals with a strong background in consultative services and/or implementing software.

     

    Education

    Bachelor’s degree in Business, Computer Science, Information Technology and/or related field or the equivalent work experience.   

     

    Experience

    2 - 4 years of experience in consulting or software development environment contributing to project teams and meeting deadlines.

     

    Preferred

    • Full cycle software development experience
    • Experience with CSS, JavaScript
    • Experience with web services (JSON, SOAP, XML)
    • Experience in customer facing application software projects/programs with knowledge of IT systems
    • Software package implementation and/or upgrade experience
    • Media Industry Experience

     

    Knowledge, Skills and Abilities 

    • Proficiency with other MS Office applications. 
    • Ability to work on multiple assignments/projects at the same time.
    • Inquisitive approach to solving business challenges with technology solutions.
    • Ability to work well in a team environment and independently.
    • Excellent independent learning and problem solving skills
    • Strong presentation/demo skills

     

    Preferred

    • Demonstrated ability to gather technical requirements and perform gap analyses
    • Knowledge of SQL and HTML

     

    Expectations:

    • Partner with clients and CSG team members to translate client business rules into documented software requirements
    • Assist with solution identification, and solution configuration
    • Provide subject-matter expertise, customer advocacy, and analysis through all phases of engagements
    • Play a pivotal role in client management
    • Lead a specified work-stream within a project
    • Leveraging internal and external tools that integrate with client systems
    • Ability to communicate effectively with front end and back end developers
    • Ability to read and understand technical requirements documents and online documentation
    • Ability to perform QA Testing against test scripts and present results to project team
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