Business Continuity Lead Analyst

| Chicago

Job Description Summary

We are looking for a disaster recovery leader to join our team in our Chicago headquarters. In this high impact role, you will have the responsibility of maturing the Disaster Recovery Program at CCC and ensuring our technology platform, products and teams are prepared to effectively sustain and respond to high impacting events.

You will work hand-in-hand with global teams across Engineering and Product, as well as, other strategic partners such as Customer Advocacy & Success, Security, Compliance, and Internal Audit.

We are seeking an individual who has a deep understanding of industry accepted cloud-based disaster recovery methodology, phases of organizational-readiness, and experience with various strategies and tools, the capability to look across the enterprise and integrate key information from various problem management initiatives, and a keen ability to rally partners and enthusiastically problem-solve.

If you have a passion for building creative and high performing recovery strategies, can organize and drive groups toward common goals in a productive way, and are excited to take the Disaster Recovery Program to the next level we want to hear from you.

 

Job Duties

  • Take ownership of the existing DR materials and roadmap, and identify improvements and changes to complement what is already in place
  • Evaluate the current program and adjust roadmap as appropriate
  • Strategically grow the Disaster Recovery team to support global program efforts
  • Schedule and Execute on a regular cadence of risk evaluation, Business Impact Analysis, Disaster Recovery Plan and other process updates
  • Schedule and lead regular table-top, scenario, and full interruption test events
  • Regularly meet with product engineering teams to partner with them in documentation, evaluation, and gap analysis for both new and existing plans
  • Identify the best technologies to assist in managing and tracking program data and status
  • Coordinate with the Incident Management team to contribute to existing incident response and escalation processes
  • Provide leadership during declared events
  • Define and report on program metrics
  • Complete or comply with audit requests, provide information and reporting for monthly operational review as needed for senior management
  • Work with various teams to provide and support information requests from prospects and customers
     

 

Qualifications

  • BS/BA in meaningful field and 5-10 years of directly related experience in a SaaS or hosted application service provider environment
  • Expert knowledge of Business Continuity and Disaster Recovery terms and practice
  • Experience developing risk profiles, leading team through BIA interviews, and establishing usable written DR documentation
  • Experience with environments built on Amazon Web Services (AWS)
  • Strong communication, discernment and the ability to ensure a consistently high level of customer happiness
  • Understanding of IT operational processes, software development paradigms, and common SaaS provider architecture
  • Enthusiasm for working in a fast-paced environment while remaining analytical and detail-oriented
  • Dedicated, with excellent decision-making skills with a knack for identifying, prioritizing, and articulating the highest impact projects
  • Accurately and concisely summarize what you have observed when communicating to leadership
  • Can independently meet and own deliverables and drive your work to completion within specified timelines from start to finish
  • Extraordinary communication skills both written and verbal, with a strong attention to detail
  • Collaborative, upbeat work ethic where you can take ownership and have fun

 

Why Choose CCC:

 

We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.
What we value is simple - customers, employee commitment, collaboration and clear communication.

We hire people who will embrace the company’s goals and productively contribute in ways that help us serve the customer, innovate, and stay strong.
We make it a priority to keep employees healthy, happy and enriched.

 

  • Healthy - Wellness programs, competitive medical benefit offerings
  • Happy – Recognition programs, a confidential employee assistance program, Perkspot/employee discount program and potentially flexible work arrangements such as staggered start times
  • Enriched – Tuition reimbursement, training and learning programs, and leadership development opportunities

 

Our corporate headquarters is located in downtown Chicago within the historic Merchandise Mart—a certified LEED (Leadership in Energy and Environmental Design) building.

 

Please Note: Contingent Workers, Field Inventory Representatives and Interns are not eligible for the benefits above.

 

CCC Information Services was recognized by Forbes as one of America’s Best Mid-Sized Employers in 2018 and ranked #17 in the Top 100 Digital Companies in Chicago in 2017 by Built In Chicago.

 

CCC is ready to help you shift your career into high gear. Let's get started!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

Two city blocks and twenty-five stories of innovation and culture. theMART is interwoven into the fabric of Chicago’s history as an innovator in tech

An Insider's view of CCC

How would you describe the company’s work-life balance?

I've been here 5 years, and I learn something new everyday. I have the opportunity to grow my skill set, the flexibility to spend time with my family, and the support to accomplish my professional goals.

Prasanthi

Senior Manager, Quality Assurance

How do you collaborate with other teams in the company?

Austin and Chicago are both driving innovation and expanding into new technology. Regardless of location, both offices embrace collaboration and a desire to be one team. When needed, employees make trips between offices or use video-conferencing technology to make our interactions feel personal and authentic

Shelly

Vice President of Telematics

How has your career grown since starting at the company?

When I started as an intern at CCC, I was trusted to work with extraordinary technology. Now, as a DevOps Manager, I get to work on those technologies and new ones with other pioneers - that type of innovation ignites my creativity.

Amin

Manager, DevOps

How do you empower your team to be more creative?

Our teams are technically adept and highly capable. Equally, if not more importantly, they have a passion and desire to learn. We're not satisfied just cranking out code, there is a strong desire to learn about our customers and be creative

John

Director, Product Development

How does the company support your career growth?

Employees get to learn about multiple products across our entire customer base. This allows employees to figure out what area aligns best with their strengths and interests, and where they are looking to grow.

Susanne

Manager, Operations

What are CCC Perks + Benefits

CCC Benefits Overview

Perks are fun, but they should also be highly functional. So we offer more than just free coffee and gym membership benefits (though we've got those, too). We offer comprehensive and well thought-out benefits for your health, happiness and bank account.

Culture
Daily stand up
Team owned deliverables
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
CCC provides short-term and long-term disability insurance.
Dental Benefits
CCC provides two dental plans with Aetna, PPO and DMO.
Vision Benefits
CCC provides two vision plans with VSP.
Health Insurance Benefits
CCC offers four medical plans offered through BCBSIL (PPO, Health Savings Account [HSA], Health Care Account [HCA], and Kaiser Permanente HMO.
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs includes bio-metric screenings, financial wellness, and weight loss programs. All of these are provided free of charge.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
CCC offers ROTH and/or pre-tax contributions.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
CCC allows employees to work remotely pending their team and manager's discretion.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
CCC Employees host their own Happy Hours once a month where the entire Chicago office is invited. We have monthly themes along with beverages, snacks, and sometimes games for everyone to enjoy
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
CCC offers tuition reimbursement to an accredited academic institution for all full-time employees up to $5,250 annually.
Promote from within
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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