Customer Success Analyst

| Chicago

SPINS, a Chicago-based SaaS company, is seeking an Analyst to join the Customer Success team. 

By leveraging SPINS’ industry-leading proprietary data and analytics, our technology enables deeper, more engaged relationships between Retailers, Brands and Consumers through our platform, web, and mobile products.

WHO ARE WE?

  • We eat collaboration and curiosity for breakfast
  • We communicate quickly and succinctly
  • We believe in roles instead of jobs
  • We take initiative independently and hurdle challenges together
  • We discuss, debate, decide and do with the same rapidity as we iterate our platform
  • We are a talent ecosystem whose health is predicated on each individual’s ability to support every other individual’s success.

WHO ARE YOU?

  • Someone energetic, empathic and earnest
  • Someone who wakes each morning thinking of which opportunity they will grab today
  • Someone that refuses to give up when the path isn’t paved
  • Someone that consistently delivers quality work on schedule
  • Someone who would rather build the right tool to do the job than wait until they’re handed one
  • A creative thinker as adept at looking at the Big Picture as they are at the details

WE'LL BE COUNTING ON YOU FOR...

The Customer Success Analyst will apply analytic and interpersonal skills to business challenges that will ultimately ensure the long-term success of our customers. This high impact role will serve multiple clients in a fast-paced, entrepreneurial environment.

You'll be responsible for acting as the point of contact for any day-to-day matters specific to your accounts, collaborating with Account Managers and the Client Insights team. Internally, you'll serve as a customer advocate and work with cross-functional teams to ensure that your accounts derive maximum value from their investments in SPINS and are fully leveraging our data and solutions on an ongoing basis. As the expert in resolving product or technical issues for your client, you'll also successfully manage data inquiries from the client through to resolution. In addition, you will help with the development and delivery of training materials for internal and external use as well as identify sales opportunities within your accounts and collaborate with the sales team to ensure attainment.

Reporting to the Sr. Director of Customer Success, this role is based in the SPINS Corporate Headquarters in Chicago's River North neighborhood.

YOU PROBABLY HAVE...

  • A Bachelor's degree in Business Administration or related quantitative field of study (Math, Economics, Finance, Statistics)
  • 1 - 2 years of experience in analysis
  • Experience working with syndicated data (SPINS, The Nielsen Co., IRI and/or data in a Consumer Packaged Goods manufacturing setting)
  • Experience in the Natural/Specialty Industry is a plus
  • Proven track record of problem-solving
  • Ability to draw conclusions from raw data and summarize results quickly and efficiently
  • Demonstrated ability to communicate effectively
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Ability to meet deadlines in a fast-paced environment
  • Adept at cultivating external and internal relationships
  • Possess advanced MS Office skills (Word, Excel, PowerPoint)
  • Strong focus on customer satisfaction desired
  • Solid organizational and time management skills desired
  • Proven ability to work independently desired
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

We are just steps from the Merchandise Mart, located in the bustling River North neighborhood of Chicago.
222 W. Hubbard Street, Chicago, IL 60654

Insider's spotlight

How do you collaborate with other teams in the company?

If you work on the engineering team, you get to understand the end to end process. You are not siloed to one team, you can move into areas you’re interested in. It helps you understand the business

Subha Adusumalli

Engineering Manager

How has your career grown since starting at the company?

I’ve worked with corporate companies for many years and I really love the organic feel of SPINS. I have opportunities and encouragement to do what I need to do to get my work done. If you’re willing to put in time and work hard and passionate, you can do so much more than your job, I get to touch so many things.

Janice Yee

Senior Software Engineer

What are SPINS LLC Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours

Additional Perks + Benefits

Paid Maternity & Paternity Leave: SPINS provides six weeks of paid maternity leave (or more broadly speaking, primary caregiver leave), and two weeks of paid paternity leave (or secondary caregiver leave).
Flexible Schedule: Our teams offer flexible options to serve business goals and accommodate personal needs.
Full access to SPINS’ comprehensive wellness program "Vibrancy 360" which includes: chef led cooking demonstrations, yoga, natural/organic fare in kitchens, office gym with personal training sessions, running club, volunteer opportunities, massages, meditation, in-office happy hours

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