Rally Health is all about putting health in the hands of the individual. It’s our mission, and it drives everything we do, which is to empower people with easy-to-use online and mobile tools that help them take charge of their health and health care, from improving their diet and fitness to selecting health benefits, and choosing the right doctor at the right price for their needs.

Our culture is built on a deep and sincere dedication to helping people live healthier lives. To do this, we are committed to innovating continuously at every level. We know that some of the things we do are not going to work, and that’s okay. We’re not trying to build something that is churn and burn. We’re building something that supports people over their lifetime. As Rally Health founder and CEO Grant Verstandig says, “We get to do amazing work every day that directly impacts the lives of millions of people for the better.”

The Rally Customer Success Analyst supports the Customer Success team in managing day-to-day service delivery for Rally members, clients and partners. This role works with cross-functional teams across the enterprise to ensure raised member and client concerns are addressed. The Customer Success Analyst partners with Rally’s Client Management teams to ensure complex platform issues are well understood and appropriately communicated based on audience, and may be called on to directly collaborate with clients in order to assist with messaging around complex concepts and issues.

Responsibilities:

• Manages day-to-day service delivery for Rally clients, primarily focused on member and client issue resolution via support ticketing system
• Partners with cross-functional Rally teams to quickly address client needs
• Uses all available tools and resources to address member and client concerns as quickly as possible
• Cultivates deep understanding of Rally platform in order to quickly prioritize and identify systemic issues and respond appropriately
• Operates in a team setting, but also has ability to operate independently and exercise sound judgment while managing workload and communicating with internal and external partners
• Exhibits strong written and verbal communication skills

Qualifications:

• 1+ year customer service or software QA experience
• Strong analytical skills with a focus on requirements interpretation
• Business minded with strong client engagement skills
• Salesforce experience preferred but not required
• BS/BA degree in related field or healthcare SaaS experience strongly preferred

Why join Rally? On top of an innovative work atmosphere and a chance to help people change their lives, we offer competitive pay, daily catered lunches, and an extensive benefits package for all full-time employees (including medical, dental, vision and 401(k)). In addition, offer the ability to grow, while truly making an impact in the healthcare system.

Rally Health is committed to ensuring that its workforce reflects America’s diverse population. Rally Health knows that such diversity will enrich us with the talent, energy, perspective and inspiration it needs to achieve its mission. Rally Health believes in a policy of equal employment and opportunity for all people based on merit and commitment to the principles of diversity. It is our policy to recruit, hire, train, and promote individuals in all job titles, and administer all programs, without regard to race, color, religion, national origin or ancestry, citizenship, sex, age, marital status, pregnancy, childbirth or related medical conditions, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, union affiliation, or any other category protected by applicable federal, state or local laws.

Individuals with disabilities and veterans are encouraged to apply. Applicants who require an accommodation related to the application and/or review process should notify Talent Acquisition ([email protected]).