Data Operations Manager (Enterprise)

| Chicago

About The Opportunity

The Data Operations Manager will lead a team of internal & external resources who are responsible for ensuring timely and accurate content creation as part of the end to end restaurant onboarding process.

The Data Operations Manager will report to the Sr. Data Operations Manager.

Some Challenges You’ll Tackle

Responsibilities:

  • Manage a team of up to twenty Associates and Specialists, including a Team Lead and Team Coordinator
  • Strategize and define the team’s daily/monthly/quarterly goals & priorities
  • Held accountable by the Sr. Data Operations Manager for team’s ability to hit goals/KPIs and is expected to communicate the team’s progress towards all goals to the Sr. Data Operations Manager and cross-functional stakeholders
    • Anticipate and prepare for significant impacts/changes to the team through the use of reports and statistical analysis as well as consistent communication about ongoing and future projects
    • Lead continuous improvement, customer experience and change management efforts on a recurring basis, as needed
    • Maintain the optimal team headcount by continuously forecasting staffing needs and communicating needs to human resources, staffing agencies and training team
  • Support the Team Lead and Coordinator with escalated issues from Associates and Specialists, restaurants and other internal departments
  • Coach and support all team members with their career development on a monthly basis
  • Create and maintain a fun culture and environment in alignment with the Grubhub values

You Should Have

 

Requirements:

  • Bachelor’s degree
  • 3+ years’ experience managing resources
  • Lean Six Sigma Green Belt or higher preferred
  • Able to create reports in Salesforce.com is preferred
  • Able to use mathematical functions, create charts and pivots tables in Excel and Google Sheets
  • Experience working with vendors
  • Experience in sales or customer service is preferred
  • Critical thinker with strong analytical skills and attention to detail
  • Strong prioritization skills and ability to meet tight deadlines
  • Effective communicator with a knack for articulating the problem and collaborating across teams
Read Full Job Description

Location

111 W. Washington St., Suite 2100, Chicago, IL 60602

What are Grubhub Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

$18 per week to use on the Grubhub website. Restricted stock units for all team members. Learning and development opportunities. Flexible vacation time, paid holidays, and company outings. Casual dress code and private roof top deck.

More Jobs at Grubhub45 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Sales
new
Chicago
HR
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Chicago
Data + Analytics
new
Chicago
Design + UX
new
Chicago
Design + UX
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
HR
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Product
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Internships
new
Chicago
Operations
new
Chicago
Finance
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago