Data Operations Manager (Enterprise) at Grubhub

| Chicago
!Sorry, this job was removed at 3:48 p.m. (CST) on Wednesday, January 2, 2019

About The Opportunity

The Data Operations Manager will lead a team of internal & external resources who are responsible for ensuring timely and accurate content creation as part of the end to end restaurant onboarding process.

The Data Operations Manager will report to the Sr. Data Operations Manager.

Some Challenges You’ll Tackle

Responsibilities:

  • Manage a team of up to twenty Associates and Specialists, including a Team Lead and Team Coordinator
  • Strategize and define the team’s daily/monthly/quarterly goals & priorities
  • Held accountable by the Sr. Data Operations Manager for team’s ability to hit goals/KPIs and is expected to communicate the team’s progress towards all goals to the Sr. Data Operations Manager and cross-functional stakeholders
    • Anticipate and prepare for significant impacts/changes to the team through the use of reports and statistical analysis as well as consistent communication about ongoing and future projects
    • Lead continuous improvement, customer experience and change management efforts on a recurring basis, as needed
    • Maintain the optimal team headcount by continuously forecasting staffing needs and communicating needs to human resources, staffing agencies and training team
  • Support the Team Lead and Coordinator with escalated issues from Associates and Specialists, restaurants and other internal departments
  • Coach and support all team members with their career development on a monthly basis
  • Create and maintain a fun culture and environment in alignment with the Grubhub values

You Should Have

 

Requirements:

  • Bachelor’s degree
  • 3+ years’ experience managing resources
  • Lean Six Sigma Green Belt or higher preferred
  • Able to create reports in Salesforce.com is preferred
  • Able to use mathematical functions, create charts and pivots tables in Excel and Google Sheets
  • Experience working with vendors
  • Experience in sales or customer service is preferred
  • Critical thinker with strong analytical skills and attention to detail
  • Strong prioritization skills and ability to meet tight deadlines
  • Effective communicator with a knack for articulating the problem and collaborating across teams
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks

Location

111 W. Washington St., Chicago, IL 60602

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

Health and Wellness: We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4 week returnship program, and 6-8 weeks paid medical leave.

Learning and Career Growth: Your personal and professional development is a priority at Grubhub. From your very first day here, you are empowered to lead and be an active participant in your career growth. We provide continuous learning opportunities, trainings, as well as coaching and mentorship programs.

PTO. It’s true, Grubhub employees are provided a generous amount of time to recharge their batteries.

MealPerks: We never let our people go hungry! We provide our employees with weekly credit to use on Grubhub, and offer company-wide meals several times a year to bring our Grubhub family together.

Fun: Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful initiatives across our offices. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
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