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Director, Global Data Governance (Management Director)

| Chicago | Remote | Hybrid
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General Data Governance Responsibilities

  • Develop, Drive, and Own a world-class Data Governance Strategy for ServiceNow.
  • Coordinate critical cross-functional decisions regarding Data Management strategy with regard to data preservation, privacy, deletion, and entitlement processes.
  • Ensure compliance with national and international standards and legislation regarding data handling.
  • Promote quality achievement and performance improvement throughout the organization.
  • Support DG team in the development and implementation of goals, objectives, policies, procedures and systems pertaining to Data Governance.

Area of Focus Responsibilities

  • Adoption - Effectively interact with teams to drive process owner adoption and compliance with Data Governance Policy, Data Management Standard, Data Classification Standard and other related processes. Be a Data Governance evangelist.
  • Roadmap - Evaluate and assess effectiveness of overall data governance program using trending of feedback systems, such as customer/internal audit, industry best practice, and make recommendations for improvement to impacted areas of the organization
  • Consult and Shepherd - Discover, uncover and shepherd continuous improvement efforts throughout the organization related to Data Governance, focusing on customer impacting and/or organization’s commitments as data controller, as assigned
  • Evangelize - Drive education and communication to the organization and customers as needed
  • Get better every day - Drive continuous improvement within the Data Governance Office to ensure efficiency and value to the organization and our customers

Key Areas Required for Success

  • Effectively bring together staff of different disciplines, driving the group to plan, formulate and agree to comprehensive data governance procedures
  • Persuade reluctant staff to change their way of working to incorporate proper data governance methods; effectively communicate need and urgency for change with leadership
  • Interact/communicate with all levels within organization as well as customers and suppliers both written and verbally

Qualifications

  • College degree required. Masters in Business Administration, Analytics, Data Science, Data Management, preferred
  • Minimum 10 years prior experience in Data Governance
  • 10 years’ experience, driving change, process improvement, and/or program management
  • Management Experience Required
  • Stellar interpersonal / communication skills
  • Demonstrated exceptional written and oral communication skills
  • Passion and alignment with our mission, vision, values & operating principles
  • Passion for working in a values-based company in alignment with a learning organization
  • Experience in participation in customer-facing activities
  • Desire to own decisions and take responsibility and drive for outcomes
  • Willingness to travel when required (as needed per company guidelines due to COVID-19 restrictions)
  • Enjoys balance of interaction with people and analysis
  • Experience with fast moving / high growth organizations
  • Works well with diverse work styles and personalities

Preferred Qualifications

  • Previous Experience leading a Data Management Team
  • Previous experience in Software Development Industry
  • Knowledgeable about ServiceNow Platform
  • Security/Privacy certifications
  • Knowledgeable in industry best practice for data management compliance; experience with regulated/financial/life science
  • Strong problem-solving skills
  • Experience driving projects / leading to success

 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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