Launched in 1998, Cars.com is a leading online destination that offers information from experts and consumers to help car shoppers buy, sell, and service their vehicles. With more than 30 million monthly visits to its web properties, Cars.com offers millions of new and used vehicles, reviews, unbiased editorial content, and a wide range of shopping tools. Despite being a nearly 20-year old company, Cars.com has maintained its startup culture as a fun, fast-paced environment with highly engaged employees who are committed to constant innovation. Our highly engaged workforce enjoys our dedication to work/life balance, wellness and career growth as well as a rich set of employee programs. We’re big enough to provide abundant resources and small enough for employees to make an immediate impact.

The Fraud Prevention Analyst helps to ensure the integrity of the Cars.com brand and products. The Fraud Prevention Analyst plays a key role in maintaining Cars.com as a safe site for shoppers and sellers.

Responsibilities include:

• Review Cars.com classified listings for possible fraudulent activity on a daily basis to maintain inventory quality.
• Protect customers by keeping the number of fraudulent transactions that bypass filters and potentially reach customers as low as possible.
• Analyze effectiveness of existing fraud filtering rules and recommend new rules to improve performance. Fraud monitoring currently applies to Cars.com vehicle ads and customer leads.
• Identify fraud trends regarding Cars.com products and recommend viable solutions
• Provide input on requirements and provide user acceptance testing as part of project teams developing new tools and enhancements related to anti-fraud efforts.
• Ensure all customer facing interactions are resolved in a prompt, professional, and personable manner.
• Respond to consumer complaints about potential fraud or inappropriate reviews.
• Field escalated calls from Consumer Support to help determine legitimacy of the caller and/or the vehicle ad in question
• Monitor and resolve account takeover issues for customers
• Review and process credit card chargebacks
• Respond to incoming fraud-related consumer calls as needed, including fielding calls to assist customers directly
• Complete other related ad-hoc reporting requests or projects as needed

REQUIRED SKILLS

• Creative problem-solving skills, with an ability to anticipate problems and propose effective solutions
• Superb time management and attention to detail with continual focus on meeting deadlines in a fast-paced changing environment
• Skilled at troubleshooting issues to find and fix problems
• Highly adaptable to learning new processes and technology
• Highly skilled at data analysis and reporting
• Strong presentation skills
• Must demonstrate critical thinking, sound judgment, and be able to translate insights into action
• Able to work independently and as a member of a team
• Passion for delivering value to our site users as a trusted site
• Must be a subject matter expert and active participant in fraud-related discussions
• Must be willing to take risks and try new things for both self and the team

REQUIRED EXPERIENCE

• 4 year college degree preferred
• 1-3 years’ experience in online transactional fraud prevention, investigations, e-commerce risk analysis, or similar field
• Excellent verbal and written communication skills with proven phone and e-mail support experience
• Experience conducting telephone interviews to confirm customer legitimacy is preferred
• Experience with fraud/risk software is a plus
• SQL experience preferred
• Ability to work on weekends and on a rotating holiday schedule
• Experience conducting background investigations to identify fraud