As a Help Desk Specialist II with Rewards Network, you will provide support via telephone and e-mail, as well as desk-side support, for all computer hardware, software, and peripherals. You’ll work across a range of computers and servers, including Mac, Windows, and Linux. This includes providing support and troubleshooting enterprise software and services utilized by Rewards Network’s (RN) team. 

What you'll do with us

• Identify, research, and resolve technical and procedural issues.
• Document, track, and monitor each incident to ensure a timely resolution.
• Build, deploy, and repair desktops and laptops for RN's end-user community.
• Maintain database of RN’s computer hardware and software assets.
• Assist in the new hire processing by reviewing account requests, verification, and equipment configuration.
• Create and maintain documentation of support activities and provide status updates to customers; provide effective incident and problem resolution using automated systems and processes.

Who you are:

• Associate degree in Information Technology or other science disciplines, or equivalent experience in Information Systems.
• A minimum of 3-5-years of technical support or help desk experience.
• Apple Pro, Apple Associate, Apple Certified Professional, MSCE, MSCA, MCP, A+, Network+ certifications preferred.
• Working knowledge of Mac hardware and software.
• Working knowledge of MS Windows 10 OS & NOS and MS Office 2013/2016 / Office 365.
• Working knowledge of VPN, remote access, and anti-virus technology.
• Working knowledge of building and repairing desktop and laptop PCs.
• Understanding of LANs and WANs.
• Able to use a keyboard and video display terminal to enter, retrieve, and/or audit information and data on a continual basis.
• Able to perform in a fast-paced, high-volume environment and capable of working with minimal supervision while possessing superior team skills.
• Able to lift to 50 lbs., on an occasional to frequent basis. 

We connect diners to fantastic restaurant experiences by offering unique card-linked offers thanks to our ability to leverage advanced technology and powerful data analytics, while simultaneously providing value to our strategic partners' overall loyalty programs.

We work alongside our restaurant partners every day, sharing in the ebbs and flows of their business while helping them achieve their dreams. We provide marketing and financing that work with their business and are truly pay-for-performance. We help them increase revenue, traffic, and customer engagement. Importantly, our services do not require the merchant to discount or give away their products.

Even more, we enhance our partners' loyalty programs by offering a turn-key, scalable dining rewards program that is right for their business model and leverages their unique brand to help increase the value proposition for their customers.

Finally, we connect our millions of members to our participating restaurants, allowing them to earn the rewards they desire when dining out.

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.