If you are a Technical Account Manager or Implementation Specialist, with experience of onboarding customers, then we have the perfect position for you!

Located in the heart of the Chicago tech scene, sales-i is an award-winning software organization, that guarantees personal development and awesome opportunities to progress! This is a fantastic opportunity to work with some of the smartest brains in the sector and make a positive difference to customers around the globe.

We are a rapidly growing BI Software Company, with offices in the UK, USA and Australia……. and many more on our bucket list!

We are looking for a passionate Implementation Analyst to efficiently deliver our SaaS customers, who range in size from small independent distributors to multi-national enterprise manufacturers. Our goal is to deliver the best data analytics tool in the industry, your goal will be to ensure customers receive the best experience possible during data implementation.

What’s on Offer?

• Highly Competitive Salary
• 401K Contribution Scheme
• Exhilarating, yet challenging environment – no 2 days are the same!
• Fantastic career and personal development opportunities
• Regular social activities and events
• Group volunteering and teambuilding

Key Responsibilities of the Implementation Analyst:

• Efficiently implement and maintain customer database extractions
• Onboard new customers in a timely and efficient manner
• Complete tasks/tickets/requests accurately and within a timely manner to fulfil client needs
• Quickly and clearly investigate data anomalies leading to root cause analysis of given scenarios
• Identify and recommend solutions that benefit all involved

Skills & Experience Required:

• Degree preferred
• Experience in a similar role
• Excellent communication skills are essential, to include written and verbal, this role does have customer facing expectations once trained.
• MS SQL Server is a must
• Implementing, supporting or maintaining SaaS clients
• Excellent relational database knowledge including; data accuracy, data housekeeping, data mapping, data verification, build documentation
• A customer focused approach
• Communicate technical solutions, in plain English, to non-technical people as part of the project or delivery team