Grainger
North America's leading B2B supplier of maintenance, repair and operating supplies and related services.
Chicago, IL

Information Change Mgmt Analyst

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Information Change Management Analyst:
 

Primary Function:

The Information Change Management Analyst is responsible for the day-to-day activities on the Information Change Management team. This team determines and coordinates the notification of various departments when information (data, copy, product images, search terms, etc.) needs to change in our system. The ICM team(s) is responsible for collecting, documenting and reacting to internal and external feedback and/or managing category review implementation change management work. ICM focuses on facilitating data quality and customer experience improvements via improved product information management. Analyst duties include day-to-day activities, maintaining knowledge of the overall ICM process, identifying opportunities to improve reporting and processes within department, executing projects within given deadlines.

Principal Duties & Responsibilities:

  • Facilitate information change management processes
  • Resource for multiple information change activities, including submitting and addressing feedback
  • Collect, document and react to internal and external feedback
  • Determine if feedback or CR plan work needs to be escalated
  • Partner with MSM departments
  • Facilitate Category Review Implementation Plans
  • Review requests to change information on the website – determine if valid, complete and which downstream departments needs to be notified as a result of the change request
  • Provide department reports on a weekly and quarterly basis

Preferred Education & Experience:

  • 1-3 years previous Merchandising, eCommerce and/or product lifecycle experience
  • Adaptability
  • Strong written and verbal communication skills
  • Interpersonal and relationship building abilities
  • Strong research and problem solving skills
  • Prioritization and multitasking skills
  • High attention to detail / proven organizational skills
  • Desire to always improve the process
  • Ability to work independently as well as in a team environment
  • Proactive and resolute

Other:

  • Proficiency in Microsoft Office, SQL, JIRA, Domo, and Google Applications.
  • Previous experience working with onsite campaigns/processes/schedules
  • Previous experience working with web content – images, copy, on-site search, etc

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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What are Grainger Perks + Benefits

Grainger Benefits Overview

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our benefits provide a wide range of programs and resources for nearly every aspect of the full life you and your family lead – supporting your life today and in the future.

Some benefits are provided automatically, while others are offered at reduced group rates. Whatever you need, you’ve got this because you’ve got Grainger. Visit GraingerTotalRewards.com for a complete picture.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Team members connect in, African American, Asian-Pacific Islander, Disability, Equality Alliance, Generational, Latino, Veterans and Women's Business Resource Groups.
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
Team members can contribute up to 75% of pay up IRS limits on a pre- or post-tax basis. Your contributions are always 100% vested.
401(K) matching
Grainger automatically contributes 6% of your eligible pay into your retirement savings plan account each pay period. This contribution is always 100% vested.
Employee stock purchase plan
You are eligible to participate in Grainger's ESPP once you have completed at least 90 days of service and are regular full-time or regular part-time, scheduled to work at least 20 hours a week.
Performance bonus
Charitable contribution matching
For every $1 a team member donates to charity, Grainger amplifies that impact with a $3 matched donation.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Grainger supports team members and their families who are in the process of adopting by reimbursing up to $6,000 per adoption for eligible expenses.
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Beverages and coffee on demand in our downtown locations.
Onsite office parking
We offer employees discounted parking rates at our Chicago office locations.
Relocation assistance
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Our tuition reimbursement plan covers the first $5,250 per year towards a degree program. Amounts that exceed $5,250 are reimbursed at 50% and there is no program maximum.
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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