Jobs//Data + Analytics//

Interim Real Time Specialist

FTD
Sorry, this job was removed at 11:34 a.m. (CST) on Monday, February 11, 2019
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  • Calculates service levels bi-hourly and records data
  • Generates various reports that are sent throughout the day
  • Assigns and monitors queue work as needed ensuring that work is completed within the time limits set
  • Monitors inbound call volume and work queues and coordinates real time adjustment of staffing of call queues to ensure our service level goals are being met
  • Assigns projects sent by other departments that need to be worked by Customer Service
  • Assists management with reducing hours through early release in order to meet budget
  • Identifies opportunities for improvement and makes recommendations as needed
  • Interacts with multiple levels of management regarding Workforce processes
  • Other duties as assigned
  • Ability to read, write and analyze reports and correspondence
  • Excellent written and verbal communication skills plus excellent grammar, a clear speaking voice and good listening skills
  • Strong working knowledge of Excel, Word and Internet
  • General understanding of FTD corporate infrastructure, technology and products.
  • Ability to remain calm and professional under pressure and ability to make quick decisions with clear problem solving skills
  • Excellent organization and time management skills
  • Ability to multi-task and interact professionally with all levels of staff
  • Must be flexible, receptive to change, and ability to adapt quickly to changing business requirements
  • Ability to maintain confidentiality
  • Ability to prioritize and work well both independently and as part of a team
  • Hours may vary between a 6:00 AM & 1:00 PM start depending on need (Must be flexible)
  • Weekends will be required
  • Overtime and holidays required as needed
 
 
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Location

We also have an office in the heart of Downtown Chicago at 200 N LaSalle

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