Junior Business Applications Analyst

| Chicago
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The future of work is flexible and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic and we are embracing work flexibility. Whenever possible, you can choose when you wish to come into the office and when you wish to work from home and get to enjoy the benefits of both worlds. 

The Junior Business Applications Analyst assists with the continuous improvement of the ServiceNow platform, supporting mostly the customer services, professional services, R&D and CloudOps departments. Main focus is on Customer Service Management, including customer portal, ITBM and ITSM. The junior business applications analyst configures the system to automate and optimize current business processes. The daily tasks are a combination of project work and operational support work.

Job Duties and Responsibilities

  • Develop a thorough understanding of the requirements of the business stakeholders and help to translate these into optimal solutions, according to industry best practices and based on detailed knowledge of ServiceNow
  • Configure the ServiceNow platform to improve and automate business processes
  • Assist the business with the development of reports and dashboards, including the use of Performance Analytics.
  • Triage and support issues from users on the ServiceNow platform and related applications and modules
  • Maintain ServiceNow environment, including timely patching, cloning and upgrades
  • Perform day-to-day administration, including access management and monitoring of the platform
  • Document workflows, configuration documents, user instructions and release documentation.
  • Perform and document test scenarios and provide evidence on proper system testing before program or configuration changes are ready for testing by the users and released for production. This includes utilizing ServiceNow’s Automated Test Framework (ATF).
  • Assist the business applications team with operational support on other related cloud-based applications and integrations


  • Bachelor’s degree or comparable higher education (technical college, …).
  • 1-3 years of relevant work experience within business process engineering.
  • Experience with system configuration, scripting, UI/form/view creation.
  • Creative in designing ‘to be’ processes with appropriate automation.
  • Knowledge of process and data modelling techniques.
  • Knowledge of agile methodologies (i.e. Scrum)
  • Able to communicate with business users and make technical solutions understandable in business terms.
  • Capable to translate business needs into concrete technical solutions.
  • Capable to write job instructions, system documentation, change requirements, test scenarios and results for different target groups (IT colleagues, business users, auditors).
  • Knowledge of ITSM is an advantage
  • Experience with ServiceNow is a big advantage.
  • Hands-on mentality


About Us:

We offer YOU the opportunity to protect the world from digital fraud. You hold significant responsibility and accountability; your work makes an impact. We move quickly to stay on top of the latest technology and industry trends, which inform and help your work. If you want to join a team that helps organizations secure their digital transformation, we want to “meet” you!

We know it takes people with a diversity of perspectives, ideas and culture to make our company succeed. We are committed to building a community of belonging and meaningful connections. We also believe that hiring the best talent will lead to the creation of better products and services.

OneSpan is an Equal Opportunity employer including Disability/Veterans, for more information please visit our Talent Acquisition Privacy Center

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries


Our company is in the heart of downtown with easy access to public transportation, bars and restaurants. Plus we have amazing views!!

An Insider's view of OneSpan

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My co-workers are not just those sitting next to me. I collaborate with people from around the world on a daily basis.


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What does your typical day look like?

Some days, even before 9 a.m., I’ll speak to a product manager in France, a sales rep in Turkey, a marketing colleague in Montreal, and a business solutions manager in Belgium. I’ve never had the pleasure of working with such a wide variety of people and cultures. It makes OneSpan truly unique in my career.


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What are some things you learned at the company?

Collaboration is key. Cross-departmental meetings are designed to help us align on challenges. We all unite to overcome any difficulties, where it feels like I’m helping them as much as they are helping me. Working together is one of OneSpan’s biggest values. Not only does the company preach teamwork, but it really values it.


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What is your vision for the company?

We will transition from software-based offering to a services offering, this will allow our customers to consume ID verification and authentication in simple and cost-effective way. Our ability to keep up and excel in the delivery of security-as-a-service will require a concerted effort by the company and its people to be increasingly agile.


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What makes someone successful on your team?

A passion for teamwork and desire to work collaboratively with a focus on the future; a strong desire to roll up their sleeves and think beyond their job description; a drive to put customers above all else; and a compulsion to learn and grow rather than maintain the status quo.


Chief Human Resources Officer

What are OneSpan Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Beer & wine happy hours!
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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