Knowledge Management Analyst

| Northwest Suburbs
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The Knowledge Management Analyst is an innovative position responsible for authoring knowledge articles for internal and external channels and storing them in a streamlined knowledge base for all employees to easily access. This role will be expected to constantly maintain, update, and restructure this database, while troubleshooting any question that employees have regarding its usage.

 

We aspire for the Knowledge Management Analyst to contribute towards masterminding a modern approach to knowledge acquisition company-wide, therefore content writing and rewriting is a major component. A background in technical writing as well as expertise in HTML code are required. If you know you have a futuristic ability for making forgotten archives new again and a magical touch for translating disorganized and complex pieces of information into comprehensible and dependable resources, then you may be the individual we seek.

 

A successful candidate will be technically-minded and superiorly skilled in attention to detail. You must be able to work independently, meet established deadlines, and develop strong relationships with numerous departments across our organization to acquire, update, and disseminate knowledge articles.

 

What You'll Do:

 

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Compose technical articles, including appropriate metadata, in response to user inquiries and new product releases
  • Work with distributed authoring teams to acquire and/or import content from other sources to move to a single source repository
  • Ensure the use of effective taxonomy in synonyms, keywords and other metadata
  • Apply appropriate personalization to articles to maintain the correct security of specific content.
  • Coordinate timely workflow approval of content
  • Coordinate with other departments to evaluate dynamic guidance logic and build and maintain logic, end-point articles, and guidance articles
  • Update articles based on the monitored analytics
  • Complete periodic structured reviews to confirm content is relevant, usable, up-to-date and assigned correctly
  • Occasional coaching of the distributed authoring teams when needed.
  • Attend early-user information sessions about new product releases, provide suggestions and critical feedback
  • Work cross-functionally to learn upcoming product features
  • Complete special projects as assigned
  • Exhibit a strong leadership presence, positive self-confidence and intuition

What You Bring:

  • 3 years minimum, technical writing experience
  • BA/BS degree, or an equivalent combination of education and experience
  • Proficiency with Microsoft Outlook and Office Suite – Word, PowerPoint
  • HTML coding-able to read and translate (at minimum)
  • Previous experience authoring in eGain or another knowledge tool is desired.
  • Understand the difference between content management and knowledge management.
  • Researched knowledge of changes and enhancements in the software and technical feature documents
  • Attention to detail and analytical skills
  • Strong listening, written and oral communication skills
  • Time management proficiency with a focus on project deadlines
  • Ability to quickly grasp and understand complex, technical applications and translate that information into various formats to educate various audiences

In response to COVID-19 & Paylocity’s commitment to keeping our employees safe, our Knowledge Management Analysts are currently working remotely.  Knowledge Management Analysts will onboard and receive training remotely. In the future, this role will be required to work onsite, as outlined by the department, once local government orders indicate that it is possible in addition to when Paylocity determines it is safe to do so. 

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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases

Location

Our office has modern workspaces, a cafe, and a gym. But since we're a talent-anywhere company, you may find our team members all over Chicagoland.

What are Paylocity Perks + Benefits

Paylocity Benefits Overview

Our commitment to hiring the best and brightest employees with a “talent anywhere” strategy means that no matter where you’re located around the country, you can be a part of our growing tech department

• Enjoy an attitude of trust to work remotely, manage your own schedule and be productive
• Work in small, cross-functional product-oriented teams
• Showcase development progress in two-week sprints with strong executive involvement
• Embrace the freedom to innovate, voice opinions and share new ideas

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We have a talent anywhere culture, where employees can work anywhere in the US and/or work from one of three US offices located in Illinois, Florida, and Idaho
Family Medical Leave
Adoption Assistance
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Leadership mentoring.
Online course subscriptions available
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