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About CCC

At CCC, it’s all about connectivity we are a provider of innovative cloud, mobile, telematics, hyperscale technologies and services for the automotive, insurance, and collision repair industries. Our solutions and big data insights are delivered through our CCC ONE™ platform, which connects 350+ insurance companies, 24,000+ repair facilities, original equipment manufacturers, hundreds of parts suppliers, and dozens of third-party data and service providers. Our platform, carwise.com , provides access to car-related services for millions of consumers. Auto Injury Solutions Inc., also a CCC company, provides casualty solutions to auto insurers for the handling of first and third-party claims. In short, our collective set of solutions make connected car, vehicle, and accident data actionable, informing decision-making, enhancing productivity, and helping customers deliver faster and better experiences for end consumers.

Job Description Summary

CCC is a leading provider of innovative cloud, mobile, telematics, hyperscale technologies and apps for the automotive, insurance, and collision repair industries. We are looking for a Market Operations Analyst for our Chicago office located at 222 Merchandise Mart, Chicago, IL 60654. The Market Operations Analyst reports to the Market Operations Manager for the Automotive Service Group and will focus on providing full lifecycle data analytics related to wholesale collision parts suppliers and the collision repairers that buy from them. The analyst will compile, analyze, and interpret data that will help drive business decisions internally within CCC and externally with our strategic business partners.

Job Duties

  • Partner with internal and external business partners to identify data needs, understand their specific requirements for metrics and analysis, and build and own robust reporting that powers internal analytics for all teams.
  • Analyze and interpret data to formulate insights that will help drive business decisions, as well as prepare presentations and data visualizations to communicate findings and recommendations to executive level stakeholders.
  • Retrieve and process data from multiple sources to maintain a centralized SQL database and ensure quality and reliability of consolidated data.
  • Set up standard and best practices for data management, including manipulating, cleaning, pre-processing, and mining large structured datasets.
  • Proactively identify actionable opportunities across the existing data ecosystem, identify gaps and recommend improvements to increase efficiencies around data collection and reporting.
  • Build ongoing reporting and develop operational reporting dashboards to provide visibility on strategic initiatives.
  • Perform ad hoc reporting and analysis on identified business problems.
  • Produce accurate and reliable reporting to track transactional data, market trends, end-user behavior, and user engagement with the software platform.

Qualifications

  • Bachelor’s degree in mathematics, computer science, data analytics, data engineering, business intelligence or equivalent job experience
  • 2 to 5 years of experience working with relational databases and SQL
  • Previous experience with Salesforce CRM and Einstein analytics
  • Ability to work cross-functionally with multiple stakeholders
  • Self-driven, independent with problem solving mindset
  • Strong presentation skills
  • Strong experience with data visualization tools (Excel, Tableau, etc.)
  • Must possess inherent intellectual curiosity, excellent critical thinking skills, and strong attention to detail
  • Ability to manage multiple projects at one time and work in a fast-paced environment

Desired Skills & Qualifications:

  • Comfortable in at least one data-oriented programming language, such as Python or R
  • Experience in data architecture, data modelling and management, data warehousing, OLAP and ETL processes at scale
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Technology we use

  • Engineering
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Location

Two city blocks and twenty-five stories of innovation and culture. theMART is interwoven into the fabric of Chicago’s history as an innovator in tech

An Insider's view of CCC Information Services

How would you describe the company’s work-life balance?

I've been here 5 years, and I learn something new everyday. I have the opportunity to grow my skill set, the flexibility to spend time with my family, and the support to accomplish my professional goals.

Prasanthi

Senior Manager, Quality Assurance

What's the biggest problem your team is solving?

We are looking at every single aspect of the vehicle lifecycle related to insurance and collision. We’re injecting key technologies across the spectrum to create a modernized consumer experience. This includes using telematics for vehicle underwriting. detecting accidents to enable insurers and OEMs to proactively reach out to their customers.

Jason

Senior Vice President, Product Strategy and Management

How has your career grown since starting at the company?

When I started as an intern at CCC, I was trusted to work with extraordinary technology. Now, as a DevOps Manager, I get to work on those technologies and new ones with other pioneers - that type of innovation ignites my creativity.

Amin

Manager, DevOps

How do you empower your team to be more creative?

Our teams are technically adept and highly capable. Equally, if not more importantly, they have a passion and desire to learn. We're not satisfied just cranking out code, there is a strong desire to learn about our customers and be creative

John

Senior Director, Product Management

How does the company support your career growth?

Employees get to learn about multiple products across our entire customer base. This allows employees to figure out what area aligns best with their strengths and interests, and where they are looking to grow.

Susanne

Senior Manager, IT Operations

What are CCC Information Services Perks + Benefits

CCC Information Services Benefits Overview

Perks are fun, but they should also be highly functional. So we offer more than just free coffee and gym membership benefits (though we've got those, too). We offer comprehensive and well thought-out benefits for your health, happiness and bank account.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
CCC provides short-term and long-term disability insurance.
Dental Benefits
CCC provides two dental plans with Aetna, PPO and DMO.
Vision Benefits
CCC provides two vision plans with VSP.
Health Insurance Benefits
CCC offers four medical plans offered through BCBSIL (PPO, Health Savings Account [HSA], Health Care Account [HCA], and Kaiser Permanente HMO.
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs includes bio-metric screenings, financial wellness, and weight loss programs. All of these are provided free of charge.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
CCC offers ROTH and/or pre-tax contributions.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Flexible Work Schedule
Remote Work Program
CCC allows employees to work remotely pending their team and manager's discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Foosball.
Parking
Depending on your location (Chicago, Austin, LA) we do provide either free parking or subsided parking fees for our employees.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
CCC offers tuition reimbursement to an accredited academic institution for all full-time employees up to $5,250 annually.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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