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Operations Analyst

| Chicago

Description

 

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

GoHealth is looking for an Operations Analyst to join its Operational Excellence team.  You will be responsible for wrangling and integrating data streams from across the Call Center Shared Services groups (including Training, Credentialing, Workforce Management, Communications, Telephony, and Others) to optimize our decision making and better serve Call Center Agent Teams. You will be able to demonstrate a deep understanding of data gathering processes using disparate sources, analysis, trend identification and report development. You will have the opportunity to uncover and present insights that help perfect our processes, workflows and best practices.

Responsibilities:

  • Leveraging these data sets and others from source systems not yet integrated with databases, aggregate meaningful and useful information to enable more effective strategic, tactical, and operational insights
  • Participate as a member of a cross-functional team that includes, data, strategy and business leaders.
  • Review and validate data per established guidelines.
  • Identify, research, and offer system-wide solutions for common issues.
  • Create accurate reports/queries by established deadlines and on an ad-hoc basis.
  • Other duties and responsibilities may be assigned to support the Operations team.

Qualifications

  • Bachelor’s Degree in a quantitative field required
  • 2+ years of data analytics experience required 
  • 1+ years of SQL experience required
  • Advanced Microsoft Excel skills required
  • Displays strong conceptual and analytical skills
  • Ability to solve problems, develop work-around's, and craft intuitive reports
  • Displays effective communication skills to all levels of management in both verbal and written forms
  • Ability to think and work independently with limited oversight

Additional Information: 

  • Open vacation policy
  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our company is in the River North area with plenty of coffee shops and restaurants. GoHealth is near the Chicago Brown line and bus stops close by.

What are GoHealth Perks + Benefits

Culture
Eat lunch together
Daily Stand Up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Company Sponsored Family Events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Acme Co.'s pet policy is Occasional bring your pet to work days.
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and Learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross-Functional Training Encouraged
Promote From Within
Mentorship Program
Our mentorship program includes Career mentoring.
Customized Development Tracks

Additional Perks + Benefits

Happy hours, ping-pong tournaments, and more company-sponsored events. Gym Membership Subsidies
Company Sponsored Health & Wellness Initiatives. Employee Referral Bonuses. Open Vacation Policy.

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