Operations Strategy Associate
GoHealth is looking for an Operational Excellence Strategy Associate to help provide strategic direction for our Operations department. Our Operations Department, supports our insurance distribution teams, and the company’s long-term corporate strategy. You will use analytics and business insights to identify high-impact opportunities and determine the optimal approach to capture them. In this role, you are collaborative, innovative, forward thinking and have a desire to make an impact. This role will report directly into the Manager of Strategy and Operations.
Responsibilities:
- Own end-to-end work streams, from assessment through proposal creation, internal approval, negotiation, and execution
- Partner with process owners, technology and data experts, and our Project Management team to deliver upon identified initiatives
- Provide innovative ideas that keep GoHealth at the forefront of industry analytics and data-based decision-making
- Create new processes that support businesses by decreasing costs, increasing efficiency, and reducing time to onboard new agents and programs
- Use analytics and modeling to identify opportunities for GoHealth to optimize its financial and operational performance
- Draft and iterate short- and long-term operations improvement proposals for leadership
- Draft presentations that visually demonstrate progress across initiatives
- Quantify growth and cost savings opportunities through a variety of models and analyses
Skills & Requirements:
- BA OR BS degree with 2-3 years of work experience, preferably with an operations consulting firm, venture capital, or private equity firm
- Entrepreneurial spirit and excellent thought leadership skills
- Understanding of foundational operational best practices within a services industry
- Strong analytical capabilities with a passion for providing innovative and impactful insights through modeling and data analysis
- Ability to work with cross-functional stakeholders at all levels to drive forward impactful changes
- Proven ability to work in a fast-paced environment and meet changing deadlines and priorities on multiple simultaneous projects
- Excellent communication skills, both oral and written, and interpersonal skills
- Familiarity with Six Sigma/Lean methodologies is a plus
Benefits & Perks:
- Open vacation policy
- 401k program with company match
- Medical, dental, vision, and life insurance benefits
- Flexible spending accounts
- Commuter and transit benefits
- Professional growth opportunities
- Casual dress code
- Generous employee referral bonuses
- Happy hours, ping-pong tournaments, and more company-sponsored events
- Subsidized gym memberships
- GoHealth is an Equal Opportunity Employer