Opportunity Analyst at Lumere
Lumere is a company with a mix of software, analytics and research built on helping health systems eliminate unwarranted clinical variation and cut unnecessary costs.
We are guided by our Core Values
Seek the frontier - Whatever your role, we are inspired by those who blaze trails and challenge the status quo.
Obsess about impact - It’s our responsibility to bring bold innovation that leads to enduring change in healthcare.
Do your best work - We seek individuals who care deeply about learning and teaching, and high performers who are even more self-aware.
Welcome respectful debate - Our best ideas have come from active collaboration, are often based on limited information, and can contradict personal experience.
Succeed, as one team - We have a single purpose and motivate each other to achieve it.
What you will be doing:
In this position you will work with Lumere’s Client Services team to provide expert level support for our solutions by monitoring client data trends and developing insights for Lumere Client Services team members to share during their client conversations. You’ll be responsible for reviewing all new client data as it becomes available, developing reports to highlight opportunities (such as savings) to Client Services, as well as managing the triage and resolution of client-facing data content quality issues.
The ideal candidate is passionate about combing through data to identify insights to share with their team. You have a high standard for ensuring data integrity and previous experience working across teams to resolve tough problems and ensure excellent customer satisfaction.
Conduct systematic review of client data and prepare reports on trends and opportunity areas for Client Services team members
Identify, document, triage and resolve data defects to ensure resolution
Communicate difficult concepts clearly and succinctly
Diagnose systemic problems and collaborate with internal teams to fix these problems
Oversee Client Services Operational dashboards to ensure data integrity and enable reporting across Customer Relationship Management (CRM) tools including Salesforce
Leverage technologies such as Periscope to review data and work with internal BI teams to advance our reporting to support our ability to efficiently and thoroughly review client data
3-5 years as a technical analyst or relative experience
Experience preparing reports on data for a range of stakeholders
Experience using SQL to analyze complex data sets
Prior experience with Salesforce reporting a plus
Excellent presentation, written and verbal communication skills including ability to create materials in Microsoft Power Point, Excel, Word etc
Strong analytical, quantitative, problem solving and organizational skills
Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines