As a software company, data is key to helping our Business and Product teams analyze and understand customer behavior and key metrics driving growth and adoption of our products. Our software is used by more than 30,000 organizations around the world. Brands like DoorDash, General Mills, Trello, Make-a-wish Foundation, Edelman, and Blue Cross Blue Shield rely on Sprout to create stronger relationships with their customers through social media.
Our Data Science & Analytics team uses Tableau, Amazon Redshift and other advanced technologies to inform product decisions and opportunities, help our business make more efficient and better decisions, and enhance our customers' experiences. This team regularly partners with all departments across the organization, but especially Product, Marketing, Sales Operations, Data Engineering and Data Science.
Your mission as a Growth Data Analyst is to help drive forward Sprout's Product Led Growth practice by ensuring that our initiatives are data-informed and analytically rigorous. You'll bring your advanced SQL skills, experience designing insightful data visualizations in tools like Tableau, Looker, PowerBI, Mixpanel, or Segment and interest in learning the unique challenges our customers face throughout their journey. You will perform analysis into product usage and customer behavior with a lense on user roles and Jobs to Be Done, as well develop dashboards to support socializing the progress we are making towards obtaining, retaining, and expanding customers.
If you are someone with a passion for understanding data through analysis and visualization, has strong data fluency, a drive to continuously improve their skill set and knowledge base, and are passionate about partnering with other parts of the business to provide novel insights and improve decisions, we'd love to talk to you!
Qualifications
These are the minimum qualifications that our hiring team is looking for in this role:

• 2+ years demonstrated experience developing and validating SQL queries to support analyses, reporting and dashboards.
• Proficiency and applied experience in data visualization software such as Tableau, Looker, PowerBI or another data visualization tool.

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

• Previous experience in an analytical role producing major analysis, reporting and dashboards for internal stakeholders.
• Previous experience in an analytical role supporting a Product Growth team for a business-to-business software as a service company leveraging tools such as MixPanel, Segment, FullStory, and Pendo.
• Partnered directly with stakeholders to define requirements, validate results and present findings/deliverables.

Within 1 month, you will:

• Experience Sprout's in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers.
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout's approach to analytics.
• Begin developing familiarity with our business, applications, and data, as well as our company's key metrics.
• Write SQL queries to fetch data from our Redshift database.
• Analyze data using a tool like Tableau, Google Sheets, or Excel to create reports and analyses for business and product stakeholders.
• Document your work -- What question(s) was it trying to answer? What time range did it look at? What assumptions were made?
• Meet key stakeholders and learn about how the Business Analytics team supports them
• Participate in team meetings and join a Business Analytics Office Hours session.

Within 3 months, you will:

• Complete any necessary training on Tableau and utilize it to build and maintain dashboards for driving awareness and understanding of key business and product metrics.
• Update an existing Tableau Published Data Source or create a new Published Data Source in partnership with another analyst.
• Analyze a large click-stream data set to understand our customers or their product utilization.
• Become familiar with our GitHub repositories and our code deployment process and submit a few changes to our code base.
• Support a variety of teams with ad-hoc analyses that transform raw data into meaningful and impactful insights.
• Dig into the questions being asked by our business partners, suggest appropriate metrics, and develop a plan to analyze the data.
• Identify data issues and drive improvements in data hygiene.
• Participate in our team's quarterly roadmap planning and project scoping sessions.
• Build connections with members from other teams through active networking and community building

Within 6 months, you will:

• Partner with other Analysts and/or Data Engineers to augment or enhance an existing ETL process that supports our data warehouse.
• Partner with Product teams to define goals and identify actionable metrics to understand the product performance and engrain those metrics into teams' day-to-day work.
• Work closely with Data Engineering to author and develop core data sets to empower operational and exploratory analyses.
• Develop and execute a project plan to create a new dashboard for stakeholders.
• Have your first performance conversation with your manager, where you'll discuss your accomplishments in your role and work together to build goals for your professional growth.
• Present your analyses and insights to all levels of the company clearly and concisely.

Within 12 months, you will:

• Use data to inform and influence the direction of the Product team roadmaps and inform business decisions.
• Have improved your technical skills, especially with SQL, Tableau and Github
• Have the ability to take ambiguous data questions, translate into a clear analytical plan, and produce concise summary output that includes recommendations based upon core findings.
• Continually evaluate and refine your technical toolkit: teach what you learn to the team.
• Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven't even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
About Sprout Social Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team's shared belief in Sprout's mission promotes a culture of openness, empowerment and fun.
We're proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment-your computer will never prevent you from doing your best

• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago's Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. For those that prefer an office setting, this role may be based in our Chicago or Seattle locations. If you prefer to work from your home, we can accommodate that for many locations across the United States. We are not set up in all states, however, so please take a look at the drop down box in our application to see whether your state is listed.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity - race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2021 DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement .
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