Senior Workforce Analyst at Grubhub

| Chicago
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About The Opportunity

 

Grubhub is dedicated to connecting hungry diners with our wide network of restaurants across the country. Our innovative technology, easy-to-use platforms and streamlined delivery capabilities make us an industry leader today, and in the future of online food ordering. 

 

We strive to create a workplace that reflects the diversity of our customers and the communities we serve. When you join our team, you become part of a community that works together to innovate, solve problems, take risks, grow, work hard and have a ton of fun in the process!

 

Why Work For Us

We have a fast-paced environment and that is what our teams thrive on. Grubhub believes in empowering people and offering opportunities for development, as well as professional growth.  We value strong, positive relationships in all areas: with each other, our customers and our greater community.  Want to be a part of a team of diverse collaborators in an authentically fun culture?  If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

 

Grubhub is looking for a data-driven, business-minded, results-oriented WFM Long Term Planning Analyst to join our Workforce Management team. The  Workforce Management team is focused on Call Center Operations - we surface insights that drive productivity and performance across the organization.  In this role, you will be responsible for partnering with Finance and the Care leaders to develop and maintain the long term forecast and staffing plans; understanding the ‘who, what, and whys’ of our business, working cross-functionally to dig into trends, and surface value-creating opportunities. To succeed in this role, you must be innately curious, deeply analytical, highly driven and a strong communicator. 

Some Challenges You’ll Tackle

 

  • Develops the long-term capacity plan as part of the annual budgeting process, in partnership with Operations and Finance teams. 
  • Supports WFM and senior leadership by modeling requirements and impact of strategic Initiatives throughout the vetting and implementation cycles.
  • Evaluates all inputs to the capacity plan model on a regular basis to confirm, document, and communicate forecast accuracy.  Calibration includes, but is not limited to, contact volume, AHT, shrinkage, attrition, utilization, as well as any business assumptions that are applied to the model [changes in mix, Contacts Per Order, market expansions, etc.].
  • Acts as a WFM subject matter expert providing input on strategic decision making regarding footprint, contact structure, and process impacts, and makes recommendations on ways to maximize existing resources. 
  • Leads the monthly hiring review cycle by partnering with operations, training, finance, and talent acquisition to make recommendations in reconciliation with budget and Finance’s planning tool (Anaplan).
  • Acts as indirect knowledge leader to WFM Planning Analysts creating synergy between short term and long term forecasting efforts via influencing shrink planning including support of the time off process.
  • Partners with departments that cross-functionally influence Care (Marketing, Product, Reporting, Technology, Finance, Talent Acquisition, etc.)
  • Integrates with Care Partner management team to offer support regarding true-up calculations, volume allocations, and more in partnership with WFM stakeholders.
  • Improve Care workflow and suggest opportunities for increased efficiency through trend analysis
  • Be curious! Find data nuggets, trends and other analytical goodies that help us grow faster and generate more profit

 

You Should Have

 

  • Bachelor’s Degree preferred 
  • Ability to travel 10% 
  • Excellent Microsoft Excel and Powerpoint skills
  • Strong SQL and Tableau skills preferred
  • Finance experience preferred
  • Exceptional data analysis acumen, including the ability to draw accurate conclusions from raw data, and provide suggestions to address gaps
  • Experience with WFM and telephony systems (IEX, Verint, Genesys, Cisco, Avaya, or Five9)
  • Outstanding organizational skills including project management and experience multitasking
  • Demonstrates professionalism, tact, and a strong sense of urgency
  • Ability to balance attention to detail with expeditious execution in a fast paced environment
  • Continuous Improvement mindset
  • Ability to skillfully manage through change
  • Comfortable challenging leadership in their assumptions and aligning on agreeable approach
  • Exercises initiative; highly self-motivated
  • Ability to network, and build effective relationships across organizations

And Of Course, Perks!

  • Flexible PTO. Grubhub employees are provided a generous amount of time to recharge their batteries. 
  • Health and Wellness. We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. From day one, we empower you to lead and be an active participant in your career growth.  We provide continuous learning opportunities, training, and coaching and mentorship programs.  
  • MealPerks. Who’s ready for some lunch? We provide our employees with a weekly Grubhub credit  to enjoy and support local restaurants. We also offer company-wide meals several times a year to bring our Grubhub family together.
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!
  • Social Impact. We believe in the importance of serving the communities that support our business. In addition, employees are given paid time off each year to support the causes that are important to them. 


 

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks

Location

111 W. Washington St., Chicago, IL 60602
Culture Club Coordinator
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What are Grubhub Perks + Benefits

Grubhub Benefits Overview

Health and Wellness: We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4 week returnship program, and 6-8 weeks paid medical leave.

Learning and Career Growth: Your personal and professional development is a priority at Grubhub. From your very first day here, you are empowered to lead and be an active participant in your career growth. We provide continuous learning opportunities, trainings, as well as coaching and mentorship programs.

PTO. It’s true, Grubhub employees are provided a generous amount of time to recharge their batteries.

MealPerks: We never let our people go hungry! We provide our employees with weekly credit to use on Grubhub, and offer company-wide meals several times a year to bring our Grubhub family together.

Fun: Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful initiatives across our offices. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
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