Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)
Your goal is to help the operation run more effectively and efficiently through data analysis, reporting, dash-boarding, and special projects. You will help us build context through better reporting and drive the business forward by providing data-driven recommendations on ways to improve efficiency and optimize our operation. On any given day you might be presenting to our executive team, doing a deep dive on call analytics, or working with a small team to prototype and test new processes.
We’re now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE.
Primary Responsibilities:
- Interpret data, analyze results using statistical techniques and provide ongoing reports
- Become an expert and go-to resource for our process flows and our operational data
- Work with operations management to develop actionable operations performance dashboards such as call response times, work in process, and individual performance reporting
- Develop Business Intelligence tools through partnerships
- Perform ad-hoc data analysis to identify measurable improvements to our operation, and advocate for those improvements via presentations and reports
- Maintain and improve operations forecasting models such as inbound work and projected staffing to meet SLAs
- Collaborate with Finance and Technology teams to ensure we can continue to effectively measure our operation as technology improves
- Communicate effectively and efficiently across multiple teams and work groups
- Acquire data from primary or secondary data sources and maintain databases/data systems
- Identify, analyze, and interpret trends or patterns in complex data sets
- Work with management to prioritize business and information needs
- Locate and define new process improvement opportunities
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- BS in Mathematics, Economics, Computer Science, Information Management or Statistics or relevant field
- 5+ years of proven working experience as a data analyst or business data analyst
- Technical expertise regarding data models, database design development, data mining and segmentation techniques
- Solid analytical and problem-solving skills
- Used to tackling very loosely defined problems and still deliver high-quality output
- Advanced proficiency in Excel, PowerPoint, and solid written and oral communication
- Ability to adapt quickly to a changing environment
- You will be asked to perform this role in an office setting or other company location
- Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
Preferred Qualification:
- Experience with BI tools such as Looker or Tableau
Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Sr Workforce Analyst, Sr Data Analyst, Data Analyst, Workforce Analyst, Data Analysis, Business Data Analyst, Data Mining, Database, Davenport, IA, Iowa, Chicago, IL, Illinois