Sr. Research Analyst, Employee Insights at GoHealth

| Chicago
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Do you like to figure out what makes people tick? Are you an experienced primary researcher who has been in passionate debates about survey methodologies? Are you a champion of your research who will translate your findings for different kinds of stakeholders—and help them understand what they should do with the results?

Are you excited by the prospect of working for an organization with a culture of ideation and experimentation—an insights laboratory? Do you enjoy diving deep into pools of primary or secondary data and emerging with incredible insights? Do you like to see your work inspire fast and high-impact changes to the business?

If all of this sounds like you, come join GoHealth as a Research Analyst! GoHealth is a rapidly expanding company—we’ve grown nearly 1,000% over the last couple years (and recently went public)—which we accomplished by emphasizing research & insights, rigorous testing, and an “always follow the data” approach to learning and growth.

In this role, you’ll be a key resource to the company leaders who manage the hiring, training, and performance of the company’s workforce. You’ll be responsible for managing, interpreting, and explaining ongoing employee feedback efforts to key stakeholders across the business, plus developing new feedback collection, as needed. The ideal candidate for this role will be as comfortable with strategic thinking and working with stakeholders to act on employee insights as s/he is with data collection methods (especially survey research).

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Responsibilities:

Research:

  • Design effective and efficient collection of data needed to make informed business decisions. Methods include surveying, interviewing, and/or focus groups
  • Analyze data using statistical software

Reporting:

  • Provide recommendations to stakeholders based on analysis and project objectives
  • Prepare reports of findings, illustrating data graphically and translating complex findings into written text in the most efficient method possible
  • Prepare and present summaries and analyses of survey data, including tables, graphs, and fact sheets that describe survey techniques and results
  • Ensure stakeholder reports are completed on time and without errors
  • Oversee and validate the preparation of ad hoc reporting as requested

Strategic Application:

  • Ensure work is conducted at a fast pace, even amid interruptions and quick changes in priorities
  • Communicate and create action at various levels of the organization
  • Contribute to department climate of teamwork, open communication, and productivity
  • Proactively identify problems and find solutions

While this role’s primary focus will be employee insights, the person in this position also will support consumer and customer insights from time to time.

Skills & Experience:

  • Bachelor’s Degree plus 1-2 years of experience in primarily survey-based market research or employee retention/engagement research; or an advanced degree in a social sciences discipline with training in survey research methods.
  • Strong written and verbal communication skills
  • Organization, follow-through, and attention to detail
  • Ability to manage and successfully execute multiple priorities and projects in a fast-paced environment
  • Designing & giving presentations tailored to specific audiences’ knowledge & needs
  • Survey research methods
  • Basic statistics knowledge
  • Use of industry-standard survey software (Qualtrics, QuestionPro, Survey Monkey, etc.)

Preferred Experience:

  • Use of industry-standard statistical software (SPSS, Q/Displayr, Stata, etc.)
  • Previous experience in facilitating focus groups and/or in-depth interviews

Benefits & Perks:

  • Open vacation policy because work life balance is important
  • 401k program with company match
  • Employee Stock Purchase Program
  • Medical, dental, vision, and life insurance benefits
  • Paid maternity and paternity leave
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee Resource Groups
  • Work from Home Stipend
  • GoHealth is an Equal Opportunity Employer

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

#LI-SR1

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • BashLanguages
    • ReactLibraries
    • PandasLibraries
    • Scikit-LearnLibraries
    • NumpyLibraries
    • DockerLibraries
    • JenkinsLibraries
    • SpringFrameworks
    • TensorFlowFrameworks
    • SpringbootFrameworks
    • AWSFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • BlueshiftCRM
    • MarketoLead Gen
    • AmplitudeLead Gen

Location

Our headquarters are located in the River North area of Chicago. Located right outside of the Chicago brown line.

An Insider's view of GoHealth

How would you describe the company’s work-life balance?

On the Technology team, we're actively encouraged to use our PTO and to leave work at the office. People are understanding that sometimes life doesn't follow a set schedule, and perks like massages and discounted gym memberships also help with prioritizing your well-being.

Joyce

Software Engineer II

What makes someone successful on your team?

To be successful on Operational Analytics, you have to create solid relationships with your business stakeholders. Those relationships are immensely helpful when it comes to completing urgent requests, furthering your business context, and gaining new responsibilities. They can also be what makes the next step of your career come to fruition.

Jaime

Senior Data Analyst

What are GoHealth Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Unconscious bias training is completed by all employees and key leaders.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
At GoHealth you will find a very interactive [email protected], WomeninSales, Black Lives Matter ERGs to name a few. We continue to empower employees to create employee resource groups within
Hiring Practices that Promote Diversity
From our gender neutralized job descriptions that encourage women and underrepresented groups to apply,to our interview practices, GoHealth strives to promote diversity when hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
GoHealth provides all employees access to our Employee Assistance Program (EAP) which provides well being and financial assistance. Our open PTO policy is also available for mental health days.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
We have recently become public and will allow employees to purchase stock during certain times.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 6 weeks of paid recovery time for new mom's and two weeks of bonding time to all new parents.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Pre-COVID 19, GoHealth sponsored children's day by celebrating GoHealth families.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees are encouraged to use our open PTO policy towards volunteering.
Paid Holidays
Paid Sick Days
Employees can use our open PTO policy towards sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Pre-COVID-19 Our game room includes Ping Pong, Video Games.
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
We have runners groups, volleyball groups and other
Fitness Subsidies
Home Office Stipend for Remote Employees
All GoHealth employees receive a work from home stipend to improve their WFH environment.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Access to LinkedIn Learning has been provided to all employees as part of their professional and personal growth.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to virtual company wide sponsored Health & Wellness Initiatives, employee referral bonuses, open vacation policy, we offer a work from home stipend to all new employees. We know that this pandemic has been difficult and working from home is a change. Every new employee receives access to a Work From Hope stipend to purchase items that will make your work from home experience much more comfortable.

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