Vendor Operations Analyst - Groupon Goods

| Chicago

 

Can a Vendor Operations Analyst grow communities by helping merchants thrive?

 

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

 

Groupon Goods, the retail arm of our business, is a daily one-stop shop for brand-name essentials and unexpected, one-of-a-kind finds. For our merchants, this means massive exposure, smart promotion, and reliable fulfillment. For our customers, this means great deals on a variety of products ranging from electronics to clothing, home goods to beauty.

 

Working in Goods, you will join a retail-savvy team whose goal is to procure and provide customers with the products they want, when they want them. As a Vendor Operations Analyst, you are the front-line of maintaining our logistics expectations with our vendor partners. You will be responsible for handling our SLA expectations and enforcing our chargeback policies through reporting and dispute resolution. You will have a combination of excellent analytical and critical thinking skills and excellent interpersonal skills while working cross-functionally across multiple teams in the Groupon Goods organization.

 

You are primarily passionate about: vendor management, performance monitoring, reporting and analysis, process improvement, and risk identification. Additionally, you will focus efforts on improving the overall health of their assigned accounts by building short and long term performance plans, as well as implementing new and improved reporting initiatives.

 

You’ll spend time on the following:

  • Monitor vendor performance to ensure success against Groupon’s Key Performance Indicators (KPIs)

  • Build new and update existing reports and tools designed to provide operational insight to many different teams

  • Identify areas of opportunity for process improvement and executing initiatives designed to improve vendor performance and ensure vendor compliance

  • Provide timely and accurate dispute resolution that identify core issues to resolve them and prevent them from happening in the future

  • Build organized compliance partnerships with teams across the Goods organization including: fulfillment, merchandising, freight, customer service, inventory management, and analytics

 

We’re excited about you if you have:

  • 2-4 years in a professional business setting; logistics/supply chain, fulfillment/distribution or similar operations role strongly preferred

  • Strong Excel and data analysis skills; ability to extract data from database systems strongly preferred (i.e. SQL, Python, Hive)

  • Bonus points for experience with Tableau

  • Excellent problem solving skills with the ability to make decisions, take appropriate actions, and drive projects and tasks to completion

  • Strong focus on customer service and driving change within the organization that put the customer first

  • Professionally skilled in personal presentation as well as verbal and written communication

  • Organized and detail oriented

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.
600 W. Chicago Ave Suite 400, Chicago, IL 60654

Insider's spotlight

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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