The WMS Analyst will provide functional and technical support to users of the Supply Chain IT applications including Warehouse Management, Labor Management and Material Handling systems. Understands supply chain domain, processes and procedures associated with implementing and maintaining the supply chain systems. This role provides day to day support for operations.  Writes functional requirements, develops and implements test plans, and works with production issues. Serves as subject matter expert associated in the functional areas. Understands common business analysis tools and methodologies and is able to apply them to solve problems. A critical aspect of this role is to be able to perform support for the Manhattan WMOS application which includes after hours support, incident support, understanding error messages, know how to identify data errors, and understand common processing errors. 

Key Responsibilities (include but not limited to):

• Gathers and interprets relevant data (costs, productivity, demand patterns, etc.)
• Provides analytical support for projects, new business opportunities, and proposals
• Coordinates delivery schedules and other supply chain activities
• Investigates system problems, finds root causes, and develops solutions
• Must be able to perform support for the Manhattan WMOS application which includes after hours support, incident support, understanding error messages, know how to identify data errors, and understand common processing errors.
• Plans and executes analysis and implementation of configuration changes and extension changes
• Participates in the creation and maintenance of configuration documents, troubleshooting quick guides and operational training guides
• Participates in 24x7 on call support schedule
• Develops performance reports and distributes them to IT stakeholders
• Perform diagnostics of problems, troubleshoot and develop technical solutions for systems problems
• Act as SME for Supply Chain systems and take the lead in training operations.
• Able to work as a team member with the operations staff
• Facilitates the process of gathering and documenting user/project requirements based on meetings with operations for communicating requirements to IT development
• Willing to periodically travel to corporate headquarters or other warehouses 10% of time.

Desired Qualifications:

• Bachelor's degree (BA) or equivalent from four-year college preferred specifically in warehouse and logistics management or industrial engineering
• 3+ years related experience and/or training in Labor Management systems and Engineering or related field; or equivalent combination of education and experience
• Applications: Experience with picking, replenishment, and inventory management applications; OS: Unix/Linux/Windows; DB: Informix, strong SQL skills; Other: knowledge of web service architecture, data modeling experience, functional knowledge of a programming language
• Must have an excellent functional knowledge of Replenishment systems, labor management and Material Handling as well as the fulfillment processes that are required.
• Must be able to perform support for the Manhattan WMOS application which includes after hours support, incident support, understanding error messages, know how to identify data errors, and understand common processing errors.
• Has proven supply chain experience and employ best practices in logistics 
• Creates effective and efficient systems and processes
• Takes an analytical approach to solving problems and organizing and completing work
• Ability to assess and troubleshoot systematic issues and resolve or escalate them to the appropriate technical or mechanical resources
• Team Player with positive energy and attitude