Experience Designer

| Chicago
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Rocket Travel is looking for a customer-obsessed Experience Designer to join our Design team and rapidly growing global workforce. We're a hybrid team headquartered out of Chicago's West Loop, with team members spread out Globally. This position can work from anywhere in the U.S. 

AS AN EXPERIENCE DESIGNER, YOU WILL: 
  • Work as a design generalist. You’ll execute all aspects of design including user research, interaction design, and visual design. 
  • Talk to customers. You’ll get to know our customers through shadowing, interviews, and basic usability tests.
  • Present multiple solutions to a problem. You’ll share work and receive feedback from multiple disciplines.
  • Act as a partner. Silos aren’t our thing; you’ll be a partner to product, engineering, customer loyalty, business development, and others around the company.
ABOUT YOU:
  • You’ve shipped products in the past. We’re looking for someone with experience bringing ideas to life and evolving them. 
  • You’re familiar with the Human-Centered Design process. You know how to keep the customer at the front and center of each project while balancing the needs of the business and technology.
  • You seek feedback. You have a growth mindset, are comfortable soliciting feedback, and are curious to learn from a spectrum of perspectives.
  • You balance exploration with execution. Exploration and execution are both key to building innovative experiences. You understand when it’s time to explore and when it’s time to deliver. 
  • You’re familiar with current design tools. You’ve used Sketch, Invision, and excited to dive into Figma. 
BENEFITS

Rocket Travel is a place where you:

  • Own decisions and take action that can be implemented in a matter of days.
  • Work with intrinsically motivated folks with a track record for building new businesses from scratch
  • Receive a competitive compensation package, including bonus, health and dental insurance, and travel benefits

Rocket Travel creates B2C and B2B2C travel solutions, and is part of the Booking Holdings (BKNG). We have many worldwide partners and a diversified business. Despite the world’s current situation, Booking Holdings has been rated the healthiest company in travel, and we’re using 2020 to prepare for the future. We’re solidifying our tech stack, our business capabilities, and our partnerships so that we’ll be ready to meet the world’s pent-up demand for travel when the time comes. We’d love for you to join us and help the world travel again!

Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and should be able to work the same daily working hours as our Chicago office.

Diversity, equity and inclusion are Rocket Travel priorities, and we are looking for candidates who will contribute positively to the company's mission to be an inclusive environment.  Rocket Travel has multiple employee resource groups, including a diversity and inclusion committee, and has committed to DEI goals in hiring, employee retention, and the overall demographics of the organization. DEI is an important element of our values and we conduct ongoing and regular training for our teammates in an effort to foster collaboration, improve morale, and support one another.


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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • GroovyLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Spring BootFrameworks
    • GrailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • Snowplow AnalyticsAnalytics
    • SketchDesign
    • FigmaDesign
    • JIRAManagement

Location

A former industrial zone, now a hip dining and nightlife hotspot. Rocketmiles is located right at the heart of Fulton Market easy access by the L.

An Insider's view of Rocket Travel, Inc

What are some social events your company does?

We actually had the opportunity to reunite in person, while socially distanced on the Chicago River. Rocketmiles' own kayak master Kyle arranged a nighttime trip down the river for us to paddle by the bright city lights. It was so good to finally see each other face-to-6-feet-away-face again.

Carolina

People Operations Coordinator

What does your typical day look like?

My favorite part of my job at Rocket is a blend of working with extremely confident, intelligent, and committed people and always having multiple things to work on. Each day is full of new challenges which gives me the opportunity to learn an incredible amount.

Eva

Software Development Engineer in Test

How does the company support your career growth?

When you work with really, really talented people, sometimes you just want to show off their work. Our experienced designer Joe created a comic book take on the Design Team. Heroes of UX, saving our customers from the perils of bad design all day every day

Chelsea

Social Media Strategist

How do you make yourself accessible to the rest of the team?

Everything from virtual hangouts to wellness check-ins have worked well, but don't necessarily replace the innovation and collaboration from "random office chats." Making it a habit to hop on a videocall or chat conversation with someone you haven't spoken to in a while can help alleviate some of that pain.

Simon

CPO

How does your team reward individual success?

Each month, the company nominates Unsung Heroes—those who are always there to jump in with an extra set of hands, who patiently explain any question, who help us excel, even if they don't always work on the flashiest projects, and might not always get the recognition they deserve.

Chris

Head of People Operations

What are Rocket Travel, Inc Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Rocketmiles works hard to improve our D&I initiatives by unpacking the cultural foundations of bias, learning to recognize where it exists in our own culture and ourselves.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Rocketmiles employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Rocketmiles' team fitness initiatives include In-office yoga.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Rocketmiles. provides 12 weeks of leave for any parent no matter how you had the child. (birth or adoption)
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Rocketmiles offers pre-tax commuter benefits for all employees, as well as a free bike sharing membership after one year of service.
Company Outings
Rocketmiles hosts company outings Monthly.
Game Room
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Fridays.
Happy Hours
Pet Friendly
Rocketmiles' pet policy is dog friendly daily.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

Vacation credits • Flexible work schedules • Competitive salary and bonus structure • Monthly cell-phone stipend • Stocked kitchen, keg and fridge • Work with intrinsically motivated folks with a track record for building new businesses from scratch • Frequent professional development opportunities, happy hours, live-band karaoke, Smash Brothers competitions, and ping-pong tournaments.

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