Head of Creative Services (Internal Agency)

| Chicago

 

Are you an extraordinary creative leader that loves building and leading high performing creative teams to drive outsized business results?

 

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

 

 

Our Agency is a large group of in-house creative and operations professionals who support all of Groupon’s branded creative marketing and merchandising needs globally. We work to create a brand people engage with and get excited about for both customers and our clients across the company, through visual design, content marketing, and photos and videos from our in-house studio.

 

 

Groupon is seeking a Head of Creative Services to lead our 50+ person team working on creative globally for both our Groupon and LivingSocial brands. You will lead our creative teams, studio, digital asset management, client management and project management teams as we transform our marketing to increase personalization, customer engagement and excitement across all touchpoints.

 

 

You’ll spend time on the following:

 

 

  • Developing, creating, and implementing a dynamic and unique global brand identity that sets Groupon apart

  • You will lead and inspire our internal creative, production, account management, project management and digital asset management teams to develop creative that enhances Groupon’s reputation in the marketplace

  • You will translate marketing, creative, and strategic objectives into branded assets that drive engagement and transactions

  • You will build a clear creative vision and lead large-scale projects across multi-platform experiences

  • Develop ideas and drive them to execution while partnering with Merchandising, Marketing, Editorial and Brand teams to understand the objectives, creative direction, and target audiences

  • You will ensure the creative material produced is of the highest quality and represents a consistent brand image, message, and tone throughout

 

We’re excited about you if you have:

 

  • 15+ years of digital creative experience focused on direct response marketing

  • Bachelor’s Degree (required)

  • 7+ years of experience in a creative leadership role building large scale and high performing teams (this team is 50+) across both creative and creative operational teams and 5+ years working on large scale commerce focused on email/web/mobile sites

  • You have a combination of agency and in-house experience (strongly preferred)

  • Significant consumer focused experience with proven ability to lead teams to breakthrough the clutter of digital marketing

  • Expert knowledge of how to create and deploy copy, design, content, image creation and video across websites, mobile apps, email, push notifications, SEO and digital marketing

  • Strong analytical and decision-making skills, able to resolve complex issues in creative ways

  • Ability to provide clear direction and articulate vision to all levels within the organization

  • Flexible and able to work in a fast-paced, demanding environment with shifting objectives

 

​​

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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