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Head of Creative Services (Internal Agency)

| Chicago


Are you an extraordinary creative leader that loves building and leading high performing creative teams to drive outsized business results?


Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.



Our Agency is a large group of in-house creative and operations professionals who support all of Groupon’s branded creative marketing and merchandising needs globally. We work to create a brand people engage with and get excited about for both customers and our clients across the company, through visual design, content marketing, and photos and videos from our in-house studio.



Groupon is seeking a Head of Creative Services to lead our 50+ person team working on creative globally for both our Groupon and LivingSocial brands. You will lead our creative teams, studio, digital asset management, client management and project management teams as we transform our marketing to increase personalization, customer engagement and excitement across all touchpoints.



You’ll spend time on the following:



  • Developing, creating, and implementing a dynamic and unique global brand identity that sets Groupon apart

  • You will lead and inspire our internal creative, production, account management, project management and digital asset management teams to develop creative that enhances Groupon’s reputation in the marketplace

  • You will translate marketing, creative, and strategic objectives into branded assets that drive engagement and transactions

  • You will build a clear creative vision and lead large-scale projects across multi-platform experiences

  • Develop ideas and drive them to execution while partnering with Merchandising, Marketing, Editorial and Brand teams to understand the objectives, creative direction, and target audiences

  • You will ensure the creative material produced is of the highest quality and represents a consistent brand image, message, and tone throughout


We’re excited about you if you have:


  • 15+ years of digital creative experience focused on direct response marketing

  • Bachelor’s Degree (required)

  • 7+ years of experience in a creative leadership role building large scale and high performing teams (this team is 50+) across both creative and creative operational teams and 5+ years working on large scale commerce focused on email/web/mobile sites

  • You have a combination of agency and in-house experience (strongly preferred)

  • Significant consumer focused experience with proven ability to lead teams to breakthrough the clutter of digital marketing

  • Expert knowledge of how to create and deploy copy, design, content, image creation and video across websites, mobile apps, email, push notifications, SEO and digital marketing

  • Strong analytical and decision-making skills, able to resolve complex issues in creative ways

  • Ability to provide clear direction and articulate vision to all levels within the organization

  • Flexible and able to work in a fast-paced, demanding environment with shifting objectives



Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.