Instructional Designer at CCC

| Chicago
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About CCC

CCC Information Services Inc. is the technology platform for the underwritten assets economy. CCC technology, insights, and support connect industries – insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more – to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC’s network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020. Diverse perspectives and experiences are core to CCC’s success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC’s tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 11 locations worldwide. CCC’s principal PE investors are Advent International, Technology Crossover Ventures, and Oak Hill Capital Find out more about CCC Information Services by visiting

Job Description Summary

Using well-rounded design skills, methods and adult learning principles, design and develop training content that supports CCC learners and customers in the use of products and services. Learning solutions include, but are not limited to, applying the training life cycle; storyboarding; knowledge/skill assessment, developing instructor-led (in-person, virtual or blended); and content creation (microlearning, self-studies, job aids, resource guides, etc.). As a member of the Learning Services team, the Instructional Designer is responsible for promoting partnership and collaboration on cross-functional teams; designing comprehensive training solutions to support CCC products and associated support procedures; managing training projects and delivering solutions according to process, quality and milestone standards. A high degree of accuracy, versatility, strong CCC product knowledge, LMS experience, demonstrated mastery of English grammar, and the ability to apply sound product management practices on all projects are critical skills required for the role.

Job Duties

Instructional Design

·Applies knowledge of instructional design and adult learning theory to develop course content.

  • Develops highly engaging and interactive training materials, evaluates upcoming needs and prioritizes deliverables.

·Develops or updates training for traditional classroom, online classroom, self-paced e-learning modules or a blend of approaches. Training methodologies may include group lecture, role-play, simulation exercises, self-study, on-the-job training, etc.

·Creates course quizzes, exams, facilitator guides, facilitator presentations, and course handouts.

·Executes evaluation strategies and tools to measure program effectiveness and to determine whether desired learning and performance goals are achieved. Incorporates feedback into design and on-going maintenance of training/learning solutions.

  • Reinforces alignment of all training development activities with the achievement of business objectives, including but not limited to participation in stakeholder meetings, miscellaneous correspondence regarding training needs/requests, status updates to stakeholders and Leadership, observe online/classroom, etc.
  • Consults with the principal business and functional areas, across various levels, on performance and learning, needs analysis to develop training interventions, instructional strategies and blended learning solutions to best meet the business need.
  • Conducts initial train-the-trainer sessions for all new training programs.
  • Acts as a training advocate across organization by educating departments on the role of training, roles/responsibilities of training personnel, training requirements, training processes and contribution of training to the organization.
  • Continuously research and implement best practice ideas for self-development and enhancement of CCC’s training function regarding current instructional design approaches and learning technologies.
  • Assist, when applicable, in the development and maintenance of product help topics

Project Management

  • Establish and refine effective project management procedures and status processes.
  • Creates and manages a project plan according to processes and procedures using identified project management tools.
  • Consults with project teams to develop and implement learning solutions to best meet the business need.
  • Clearly communicate project milestones, issues, risks, and needs to Learning Services Leadership, the project manager, and to project stakeholders.

Learning Management

  • Support trainers, SMEs, clients, etc. who need problem-solving and solutions within the LMS.
  • Use established course development processes for LMS distribution.
  • Administer the LMS, including uploading content and maintaining all training-related recordkeeping as needed.
  • Collaborate with LMS process analyst to determine and facilitate best practices and required reporting.
  • This position does not have direct reports.


  • Bachelors’ Degree or equivalent experience required.
  • Minimum three years Instructional Design experience.
  • Preferred prior experience includes working with complex content and developing training for multiple delivery modalities (traditional/online classroom, and self-paced e-learning modules).
  • Instructional Design experience in Technology / Software environment is preferred.
  • Communicate effectively in visual, oral and written form. (Essential)
  • Working knowledge of eLearning course development and delivery tool such as Articulate 360 suite preferred.
  • Visual and programming-related experience such as graphic design or website development preferred.
  • LMS, SharePoint, and file management knowledge preferred.


  • MS Office
  • Knowledge of adult learning principles & Instructional Design Principles and Training Delivery Methodology.
  • Knowledge of automated course development and delivery tools.
  • Problem Solving
  • Interpersonal Communication
  • Collaboration
  • Project Management
  • Customer Focus
  • Decision Making
  • Adaptability
  • Graphics, video, audio editing experience
  • Ability to create and edit graphics as needed.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • KubernetesLanguages
    • DockerLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AccessDatabases
    • CassandraDatabases
    • HBaseDatabases
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • NoSQLDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • JIRAManagement
    • WordpressCMS


Two city blocks and twenty-five stories of innovation and culture. theMART is interwoven into the fabric of Chicago’s history as an innovator in tech

An Insider's view of CCC

How would you describe the company’s work-life balance?

I've been here 5 years, and I learn something new everyday. I have the opportunity to grow my skill set, the flexibility to spend time with my family, and the support to accomplish my professional goals.


Senior Manager, Quality Assurance

What's the biggest problem your team is solving?

We are looking at every single aspect of the vehicle lifecycle related to insurance and collision. We’re injecting key technologies across the spectrum to create a modernized consumer experience. This includes using telematics for vehicle underwriting. detecting accidents to enable insurers and OEMs to proactively reach out to their customers.


Senior Vice President, Product Strategy and Management

How has your career grown since starting at the company?

When I started as an intern at CCC, I was trusted to work with extraordinary technology. Now, as a DevOps Manager, I get to work on those technologies and new ones with other pioneers - that type of innovation ignites my creativity.


Manager, DevOps

How do you empower your team to be more creative?

Our teams are technically adept and highly capable. Equally, if not more importantly, they have a passion and desire to learn. We're not satisfied just cranking out code, there is a strong desire to learn about our customers and be creative


Senior Director, Product Management

How does the company support your career growth?

Employees get to learn about multiple products across our entire customer base. This allows employees to figure out what area aligns best with their strengths and interests, and where they are looking to grow.


Senior Manager, IT Operations

What are CCC Perks + Benefits

CCC Benefits Overview

Perks are fun, but they should also be highly functional. So we offer more than just free coffee and gym membership benefits (though we've got those, too). We offer comprehensive and well thought-out benefits for your health, happiness and bank account.

Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
CCC provides short-term and long-term disability insurance.
Dental Benefits
CCC provides two dental plans with Aetna, PPO and DMO.
Vision Benefits
CCC provides two vision plans with VSP.
Health Insurance Benefits
CCC offers four medical plans offered through BCBSIL (PPO, Health Savings Account [HSA], Health Care Account [HCA], and Kaiser Permanente HMO.
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs includes annual physicals, financial and mental wellness, and weight loss programs. All of these are provided free of charge.
Onsite Gym
Retirement & Stock Options Benefits
CCC offers ROTH and/or pre-tax contributions.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Remote Work Program
CCC allows employees to work remotely pending their team and manager's discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
We also give all our employees an additional day of PTO as a cultural observance floating holiday, and can be used as our employees see fit.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Depending on your location (Chicago, Austin, LA) we do provide either free parking or subsided parking fees for our employees.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
CCC offers tuition reimbursement to an accredited academic institution for all full-time employees up to $5,250 annually.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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