Lead Product Designer
We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it’s time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical.
Good design can change how people feel about even the most murky of topics. Which is why Collective Health is invested in and shaping, and changing, the way we experience healthcare. As a Lead Product Designer here, you’ll plan, define, and design various experiences of our award-winning products—with a strong emphasis on customer facing features. Along with a hardworking team of product designers, content designers, researchers, engineers and product managers, you will drive collaboration and partnership through all phases of the software product development process, ensuring we’re developing a outstanding product that is both appealing and functional. In short, you’ll use design to transform an industry.
What you’ll do:
- Develop and deliver design solutions that meet intended project goals and result in outcomes that positively impact key company metrics
- Craft experiences that meet our high visual and interaction design quality standards
- Collaborate with engineers, product managers, content designers, UX researchers and other product designers to ensure designs drive desired UX, business, and technical outcomes
- Build innovative and creative design solutions that turn sophisticated data and workflows into elegant, efficient user experiences (and make life so much better for the users!)
- Participate in critique sessions to both receive thought-partnership and feedback on works in progress, and offer your expertise to help others shape their experiences
- Form relationships with end users and partners by listening to their needs and interpreting them into meaningful solutions
- Generate system-level views of customer experience workflows and identify product opportunities
- Plan, lead and execute user research, both ethnographic and usability studies
- Infuse compassion and a deep understanding of nuanced user needs into your design process
Your skills include:
- Sophisticated ability in applying interaction and visual design patterns to solve complex workflows at the macro and micro UX level.
- Attention to detail to craft in information hierarchy, color usage, layout, composition, and typography.
- Proven track record to work and collaborate with cross-functional teams from concept, refinement to shipment
- Ability to take a systems level approach and ‘see the forest through the trees’.
- Ability to illustrate user flows across multiple scenarios and design components that consider needs at the system level.
- Strong visual and verbal presentation skills
- Strong prototyping experience at multiple levels of fidelity
- Ability to balance a need for speed and DIY spirit with difficulty and dedication to craft
Qualifications:
- 5+ years of professional experience crafting intuitive and scalable products for web and mobile
- A strong portfolio demonstrating direct contribution to shipment of 2 or more products optimally with clear metrics on how solutions drove user and/or business outcomes
- Experience in user testing tools and methodologies and the ability to translate insights into actions
Preferred Skills:
- Expertise/interest in data visualization and storytelling
- Experience working on sophisticated B2C and B2B software
- A BFA or MFA with studies in the fields of interaction design, UX, visual design and/or Human-computer interaction (preferred)
How to apply:
- A portfolio of your recent work is required to apply—please include either a website or other attachment that shows multiple projects; Applications without portfolios will not be considered.
Collective Health is a technology company simplifying employer healthcare to make health insurance work for everyone. With more than a quarter million members and over 60 enterprise clients—including Pinterest, Red Bull, Restoration Hardware, Box, Activision Blizzard, and more—our technical and customer experience teams are reinventing the healthcare experience for forward-thinking employers and their people across the U.S.
Collective Health is headquartered in San Francisco, CA, with additional offices in Chicago, IL, and Lehi, UT. Founded in 2013, Collective Health is backed by the SoftBank Vision Fund, DFJ Growth, PSP Investments, NEA, GV, G Squared, Founders Fund, Maverick Ventures, Mubadala Ventures, Sun Life, and other leading investors. For more information, visit us at https://www.collectivehealth.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please reach out to [email protected].