Lead UX Researcher at Peapod Digital Labs

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Address: USA-IL-Chicago-300 South Riverside Plaza
Store Code: User Interface/User (27563)

What’s Our Dish

Announced in May 2018, Peapod Digital Labs (PDL) is an Ahold Delhaize USA company that powers the eCommerce and digital strategies for the Great Local Brands of Ahold Delhaize USA. Accelerating growth in digital and personalization capabilities, PDL is an innovation lab focused on meeting the changing needs of customers, regardless of when, where, and how consumers choose to shop.

Browse The Aisles 
In this role, you'll help shape our products by uncovering user insights that ensure our teams understand and design for the needs, challenges, and pain points of our customers and store associates. Your work will also include coaching product and design partners on a range of user research methods to increase both the quantity and quality of self-directed research. With everything you do, you’ll help us champion user-centered practices across the organization and the value of user research.

Recipe for Success - What's “in store” for the role

  • Identify key research questions and objectives in partnership with product management and design. 
  • Scope, plan, and execute user research, utilizing a range of mixed-method research methods with multiple cross-functional product teams. 
  • Identify appropriate research participants and build screeners that best align with your project needs.
  • Analyze/synthesize data and findings and develop actionable insights across the product development lifecycle. 
  • Translate, socialize, and present insights into compelling, digestible, and actionable deliverables that resonate with cross-functional partners, expose new opportunities, influence both near- and long-term product vision and strategy.
  • Effectively manage multiple projects and deadlines. 

The Essentials In Your Cart - The required ingredients

  • 5+ years of professional experience as a UX researcher, working with cross-functional teams. Experience in eCommerce is a bonus.
  • Bachelor’s degree or equivalent work experience.

Extra Spices - What you should bring to the table

  • Experience with a range of methods: usability (task-based) studies, user interviews, diary studies, surveys, usability benchmarking, contextual inquiries; etc. Quantitative experience (large-scale surveys, tracking studies) is a major bonus.
  • You are an experienced user researcher with a proven track record of shaping and delivering mixed-method research studies at every stage of the product lifecycle.
  • You're insightful thinker who brings sharp analysis and a strong point of view to their work, and rapidly translates insights into opportunities that serve both design and business needs. 
  • Effective at presenting, communicating, and influencing - demonstrated by strong, clear, visual outputs and deliverables. 
  • Comfortable independently navigating through ambiguity, and able to make quick pivots in response to new information. 
  • Scrappy and creative. 
  • Excellent organization and attention to detail. 

#LI-KM1 #LI-Hybrid

Join Us at Our Table

Peapod Digital Labs is a forward-thinking company with a strong legacy of innovation. We recognize who powers our progress – our people! We offer a great variety of benefits and perks to our employees, including: great health care options, including PPO and HSA plans (with company contributions), dental, vision, flexible spending accounts, a 401k with strong company match and immediate vesting, and generous and flexible paid time off.

We are an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

Job Requisition: 225710_external_USA-IL-Chicago
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • ScalaLanguages
    • SwiftLanguages
    • AzureLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • SpringFrameworks
    • Vue.JSFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics


Right next to Union Station, we are easy to get to and surrounded by food in Downtown and the West Loop.

What are Peapod Digital Labs Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Building a cutting edge eCommmerce center of excellence means our teams need to focus on their work challenges, not whether their benefits are activated. With a one-stop shop for online benefit management, competitive bonus potential, and a flexible, brand new office, our employees are able to focus on making the customer experience amazing.

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