Senior Manager, Experience Design

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Address: USA-IL-Chicago-300 South Riverside Plaza
Store Code: User Interface/User (27560)

What’s Our Dish

Announced in May 2018, Peapod Digital Labs (PDL) is an Ahold Delhaize USA company that powers the eCommerce and digital strategies for the Great Local Brands of Ahold Delhaize USA. Accelerating growth in digital and personalization capabilities, PDL is an innovation lab focused on meeting the changing needs of customers, regardless of when, where, and how consumers choose to shop.


Browse The Aisles 

The Senior Manager, Experience Design will be a champion of the design process focused on identifying and solving problems with elegant solutions. As part of the leadership team within Experience Design, this role requires a strong skillset between UX and UI. They will strategize solutions across the most complex projects. They have experience in all areas of design – not just focusing on high fidelity deliverables but utilizing customer journey maps, customer touchpoint diagrams, user flows, etc. They actively contribute to maintaining a high standard within the Experience Design team, often creating custom process and artifacts to meet Peapod Digital Lab specific goals.


As a master in their field, they champion thought-leadership throughout the organization. A hands-on work ethic that paves the way for innovation in not only what to make, but how to make it. They are a systems-thinker with the ability to think beyond pixels and design for offline experiences.


Recipe for Success - What's “in store” for the role

  • Lead across multiple complex initiatives — help define strategy, objectives and set the vision for the user experience
  • Provide leadership and offer design mentorship across the Experience Design team to help others build towards a meaningful vision efficiently
  • Responsible for advancing the craft within the team including shaping team practices, process, and tools 
  • Work across multiple teams to ensure consistency across the full customer journey
  • Actively helps evangelize and maintain the PDL design system (PLUM) as the only design system throughout the organization
  • Partners with the Product Managers, Technologist, Researchers and other Design Managers to define problems & goals, map user flows, prototype interactions, and launch new products and features
  • Responsible for distribution of relevant secondary research; ensuring the Experience Design team maintains up to date in an ever-evolving industry
  • Able to actively coordinate and conduct generative research in partnership with the UXR team
  • Responsible for bringing forward trend analysis across the digital landscape
  • Able to lead brainstorm and working sessions in an effective and collaborate manner
  • Evangelize the documentation of design specs

The Essentials In Your Cart - The required ingredients

  • 7+ years’ experience with end-to-end experience design
  • 2+ experience managing a team of designers in a multidisciplinary UX environment, and were responsible for their mentorship and career development

Extra Spices - What you should bring to the table

  • Experience in retail/grocery/eCommerce, especially in Cart, Checkout, Account and Customer care 
  • areas is highly desirable
  • Excellent design skills
  • Strong presentation and storytelling skills 
  • Strong communication and stakeholder management skills
  • Strong information design experience with a solid foundation in UX design heuristics
  • Demonstrated ability to help a team navigate ambiguity, set vision and strategy across the full customer journey
  • Excellent organization skills a plus
  • Knowledge across Product Management skills

Join Us at Our Table

Peapod Digital Labs is a forward-thinking company with a strong legacy of innovation. We recognize who powers our progress – our people! We offer a great variety of benefits and perks to our employees, including: great health care options, including PPO and HSA plans (with company contributions), dental, vision, flexible spending accounts, a 401k with strong company match and immediate vesting, and generous and flexible paid time off.


We are an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.


Job Requisition: 213124_external_USA-IL-Chicago
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • ScalaLanguages
    • SwiftLanguages
    • AzureLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • SpringFrameworks
    • Vue.JSFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics

Location

Right next to Union Station, we are easy to get to and surrounded by food in Downtown and the West Loop.

What are Peapod Digital Labs Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Building a cutting edge eCommmerce center of excellence means our teams need to focus on their work challenges, not whether their benefits are activated. With a one-stop shop for online benefit management, competitive bonus potential, and a flexible, brand new office, our employees are able to focus on making the customer experience amazing.

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