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Senior Product Designer, Merchant Experience

| Chicago


Excited to change the face of local commerce by designing experiences that thousands of merchants use worldwide to reach a marketplace of more than 20 Million active monthly customers? This is exactly what Merchant Experience Product Designers at Groupon do every day. We’re looking for a Senior Product Designer to join our team in Chicago.


You’re a good fit you’re passionate about UX, and helping local businesses succeed. Your extremely detail-oriented, organized and willing to push teams with creative and constructive solutions. A great communicator with keen design judgment comfortable collaborating with cross-functional teams - who stays calm in a storm. Someone who enjoys collaborating with teams to stay focused and effective, and can demonstrate success doing this in similar contexts. If you don’t know an answer you’ll dig until you find it. You know when to pull the right people into situations, and when to lead through your own initiative. You can sell your ideas to internal clients, because you’re an amazing presenter who can articulate well constructed rationale behind your design decisions. Your data-informed, because you know good product design isn’t about anyone’s personal taste. You love the process of understanding pain points and solving real customer problems, and your instinct is to verify your assumptions with real people who use the tools your designing.


Your excited to collaborate with other designers, user researchers, content strategists, product managers, engineers and data-nerds to craft simple solutions. Like to set the agenda, and recognize designing high-impact products that result in significant business impact is more important than winning awards. You think if something is worth doing, it’s worth doing right. You can contribute at all stages of experience design – from product strategy to interaction design, to specifying glorious pixels.


Responsibilities/ Accountabilities

  • Collaborate with UX researchers to better understand customer needs and pain points, and verify your designs are solving for them.

  • Collaborate with Content Strategists to understand how effective content can super-charge the clarity of your designs in a voice customers understand.

  • Sketching, concept generation, and other ideation exercises to push the boundaries and questions the strategies behind what we build.

  • Create flows, wireframes, animations, storyboards, and any other visualizations that make explicit the functional and systems core of a product’s design, across all relevant channels and devices.

  • Collaborating effectively to define and prototype proposed designs and interactions (using the best tools to express your ideas).

  • Contribute ideas to improve existing products, both in and outside of personal expertise.

  • Lovingly craft final design deliverables and product specifications.

  • Deeply understand, contribute to, and if necessary challenge the requirements and business goals of projects you work on.

  • Collaborate with multidisciplinary teams to effectively and efficiently develop solutions.


Job Requirements/ Specifications

  • Minimum 5 years of practical experience working with multi-disciplinary teams in an Agile environment.

  • A portfolio showcasing excellent skills in design for web and mobile solving complex challenges (Applicants without a portfolio will not be considered)

  • Ability to think about high-level product vision and contribute to the vision of a fantastic customer experience.

  • A strong, modern design sense – work that values usability, scalability and consistency.

  • Solid grounding in fundamentals of HCI, information design, and user experience design principles and practices.

  • Experience with qualitative user research methodologies, familiarity with quantitative testing methodologies, and the wisdom to use them to make effective data-driven design decisions.

  • Ability to manage and execute multiple ongoing projects, efficiently communicate progress, and manage expectations towards milestones.

  • Experience with key design tools such as Sketch, prototyping tools

  • Understanding of the constraints inherent in web and native mobile design, and familiarity with the best practices unique to each platform context.


Beneficial Qualifications

  • Bachelor or Master degree in Graphic Design, Visual Design, Communication Design, Human Factors (HCI) or a related field.

  • Comfort working in fast-moving, agile development environments.

  • Eagerness to tackle the unique and complex design and development challenges.

  • Resourcefulness coupled with great problem-solving skills, both on your own and as part of a team.

  • Experience with large scale e-commerce, enterprise design, and locally-focused industries a plus.

  • Healthy sense of humor and ego.

  • Proficiency in HTML, CSS, JavaScript, and the technologies that you’re designing for

  • Great design communication skills; able to tell the story of a design from end to end


Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our employee resource groups. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

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