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UX Content Strategist, Product Design

| Chicago


Cars.com is the top-tier marketplace for vehicle buyers and sellers, and we’re hard at work to elevate and transform the process of car shopping and buying to be transparent, convenient and inspiring. We’re seeking an experienced and passionate leader to join our digital product design team. We believe in the power of human connections enabled at scale through technology. As a content strategist on the team, you’ll have the opportunity to positively impact millions of people through the scope and reach of our platforms.

As our lead Content Strategist for Product Design, you’ll work across our portfolios and teams to create the vision for and execution of content strategy within Cars.com. You’ll help to champion the practice of content strategy as part of our overall approach to products and experiences, working closely with designers, product managers and engineers along the way. You’ll lead the creation of content across our digital experiences across touchpoints like site content, micro-copy, UI labels, help copy, push notifications and messaging. You’ll also build strong partnerships with marketing, sales, and operations to create cohesive and compelling experiences for both buyers and sellers in our marketplace.

About You

You’re passionate about content strategy as your craft, about human centered design, and about mentoring and motivating teams – within the discipline. You’ve been a successful advocate for content strategy and helped others understand, appreciate (and ideally, measure) its impact. Practicing your craft gets you excited as you help people intuitively understand and enjoy our products and services, and ultimately make confident car decisions. You’re comfortable working through ambiguity, and in helping to chart a course forward – even without all the information. Your success by is determined by your overall impact to the business and you have high expectations for yourself and others around you.

Specifically, we’re looking for: 

  • 5+ Years as a UX Content Strategist or related field ­– writing for interactive user experiences
  • Excellent written and verbal communication skills
  • Track record in aligning stakeholders toward a shared vision
  • Effective advocacy for and deep knowledge of the human centered design process
  • Strong focus towards results and orientation toward accountability, for yourself and your team
  • Mentorship at team and individual levels on hard and soft skills needed for design effectiveness
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • HiveDatabases
    • MySQLDatabases
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • Oracle EloquaLead Gen


300 S Riverside Plaza, Chicago, IL 60606

What are Cars.com Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Professional Development Benefits
Tuition Reimbursement
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