UX Researcher at bswift

| Chicago
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Job Description

bswift, an Aetna/CVS Health portfolio company, is a Chicago-based technology company that provides industry-leading benefits administration for employers and exchanges nationwide. We are currently looking for a UX Designer to join our team in our Chicago, IL location.

Fundamental Components

The successful candidate will be working alongside other designers, developers, and product managers, the UX Strategic Designer will through research and user-centered principles ensure the user is always at the forefront of the design process.


Fundamental Components:

  • Provide user centered design research, analysis, and testing services to support Aetna outward (customer) facing and inward (Aetna) facing user interfaces.
  • Support the Online Product Strategy & Design process, the APLC lifecycle and business processes to deliver an effective, efficient and pleasing user interface.
  • Consult to drive effective user experience designs that meet or exceed user expectations and meet or exceed organizational/business goals; work with project team to refine requirements and include usability testing strategy and objectives in the software development process.
  • Develop user experience research and testing strategy and deliver research-based findings/recommendations that support business goals while meeting resource, schedule and budget constraints of the overall project.
  • Support business and software development activities as a user centered design subject matter expert; take leadership role in the development of user centered design and evaluation strategy, estimation, proposal creation, test preparation, evaluations, analysis, recommendations and post implementation review.
  • Ability to plan, conduct and facilitate oral presentations and user evaluations, including information mapping, focus groups, various forms of usability testing and heuristic evaluations.
  • Knowledge and experience with collecting end user requirements, developing user profiles and/or personas, conducting task analysis and eliciting user feedback.
  • Responsible for managing, directing and planning one or more user experience projects of varying complexity; independently manage the day-to-day project activities
  • Ability to plan and conduct appropriate user research in a laboratory and field setting, including test development, data gathering and reporting
  • Demonstrate broad knowledge of user centered design (UCD) practices; educate partners about appropriate short and long-term UCD approach for project
  • Stay current on user centered design best practices, industry practices, innovation and trends
  • May supervise employees and/or provide oversight for project scope, timeline, and budget

 

Background Experience

BACKGROUND/EXPERIENCE desired:

  • 3+ years of experience designing web applications.
  • Expert knowledge of user-centered interface design processes, methodology and UI best practices.
  • Experience building prototypes in Axure or InVision.
  • Minimal technical skills: Illustrator, Photoshop, HTML, CSS.
  • Experience conducting or managing usability tests to validate design.
  • Experience with managing style guides and pattern libraries for large, complex projects.
  • Demonstrated understanding of designing across platforms/devices.
  • Ability to lead the design of large, complex systems of interactions.
  • Demonstrated skills creating process flows, site maps, wireframes, prototypes, and other UX deliverables.
  • Ability to take on complex problems and arrive at simple solutions, matched with the communication skills to talk through and present solutions with both technical and non-technical personnel.


EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

 

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Location

10 S Riverside Plaza, Suite 1100, Chicago, IL 60606

What are bswift Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A flexible spending account lets you set aside pretax dollars to help pay for certain types of health care and/or dependent care expenses.
Dental Benefits
Choose between a dental maintenance organization plan and preferred provider organization plan. Both cover certain preventive care services at 100%. They also offer coverage for basic services.
Vision Benefits
You can enroll in a separate vision plan. It covers eyeglasses and contact lenses. Preventive vision exams are covered through the Aetna medical plan.
Health Insurance Benefits
You can choose from three types of medical plans: a health savings account, a health reimbursement arrangement or a hybrid health plan. Certain preventive care services are covered at 100 percent when
Life Insurance
All employees get term life insurance and business travel accident insurance at no added cost. You have the option to buy: Supplemental term life insurance Accidental death and personal loss insura
Wellness Programs
Our employee wellness program offers services such as wellness campaigns, weight-management programs and educational seminars.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
You can save a percentage of your pay in the 401(k) plan, on a pretax and/or Roth after-tax basis. You may participate in the 401(k) plan immediately following your hire.
401(K) Matching
We match a portion of your contribution. You can invest your contributions among various options offered in the plan.
Company Equity
You can purchase Aetna stock at a discount through a payroll deduction. In order to participate, eligible employees must enroll during the enrollment period announced by Aetna.
Vacation & Time Off Benefits
Generous PTO
During your first 3 years at Aetna, you receive the equivalent of 18 days off per year. The longer you work at Aetna, the more time you accrue per month.
Paid Volunteer Time
One of our values is to improve the quality of life in communities through employee volunteerism.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
We encourage professional development. That's why we provide financial support for continuing education. This program covers a portion of tuition and registration fees for a college course.

Additional Perks + Benefits

The following programs, activities, and amenities are available to employees at bswift: complimentary fresh fruit, on-site flu shots, massages during open enrollment season, walking treadmill desk, foosball and ping-pong tables, casual attire, zen room for relaxation and nursing mothers, full week of employee appreciation, and proximity to public transportation • Healthy lifestyle incentive programs - This incentive program is offered to all eligible employees. You can earn up to $500 for healthy eating, physical activity and other healthy behaviors. Family members can also earn incentives • During your first 3 years at bswift, you receive the equivalent of 18 days off per year. The longer you work at bswift, the more time you accrue per month. Company holidays, jury duty, military leave, bereavement and community service time are in addition to your paid time off • You can purchase company stock at a discount through a payroll deduction.

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