Digital Production Specialist

Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Address: USA-IL-Chicago-300 South Riverside Plaza
Store Code: Digital Shelf (27370)

What’s Our Dish

Announced in May 2018, Peapod Digital Labs (PDL) is an Ahold Delhaize USA company that powers the eCommerce and digital strategies for the Great Local Brands of Ahold Delhaize USA. Accelerating growth in digital and personalization capabilities, PDL is an innovation lab focused on meeting the changing needs of customers, regardless of when, where, and how consumers choose to shop.


Browse the Aisles
Responsible for the authoring and publishing of digital content according to the Brand’s commercial planning calendar. Creation and maintenance of digital artifacts that drive the customer shopping experience including site navigation, product information, product images, category taxonomy, promotional offers, customer ratings, and internal search details. Lead and govern the policies and procedures of the publishing process with expertise in the Content Management System. 


Recipe for Success - What's “in store” for the role

Work collaboratively with members of the Omnichannel Strategy & Planning, Creative Services, and Brand ecommerce teams to execute and optimize the commercial planning process, ensuring all site content meets Brand objectives, is accurate and completed on time.

  • Generate and author site content (Key Web Messages, Tiles, Product Sets, Landing Pages, Page Redirects, Vanity URLs) 
  • Determine the appropriate site URLs and construct links for each content placement throughout the web and mobile site.
  • Determine and uphold the publishing process which includes the timing, customer targeting rules (ranging from simple to very complex), site placements, search and browse targets, and SEO settings. 
  • QA to ensure all requests are accurately executed anticipating any customer issues prior to launch. 
  • Coordinate cross-functional information flow with Creative Services, Brand ecommerce and Channel Planning.
  • Answer questions and remediate any issues that may inhibit the efficient production of weekly conte
  • Ensure all Marketing, Monetization and Merchandising promotions are created and executed on time and precisely.
  • Creation of complex promotional codes, automatic events, product samples and programs (i.e. Buy $25, Save $5 on next order, Monthly hero offers, 60 Days Free Delivery).
  • Maintenance of all configurations related to each of the Brand’s subscription programs including site targeting and testing, customer segmentation as well as programmatic fee discounts. 
  • Code all business rules to properly execute the intended logic and targeting of promotions. 
  • Ensure every scenario of the logic is working properly prior to launch. 
  • Open communication and collaboration with all commercial planning teams to ensure promotion is developed as requested. 
  • Partner with the IT and Database teams to troubleshoot and remedy any promotional issues leading to customer dissatisfaction. 
  • Executing requests accurately and in a timely manner has a direct impact on Marketing costs, margin and program effectiveness. A single character entered in error can result in hundreds of thousands of dollar loss. 
  • Responsible for the creation and maintenance of information driving the findability and organization of all products consistent with the ecommerce merchandising strategy. 
  • Strong focus on data accuracy with the understanding of how this directly impacts customer satisfaction, search performance, customer decision making and basket size.
  • Partner with the Data Management team to inform and enforce the standards for ecommerce-optimized descriptions across all product categories. 
  • As Category Resets occur, identify opportunities for improving data integrity and consistency and then communicate with Data Management to execute. 
  • Maintain awareness of competitors to help identify opportunities for competitive advantage as it relates to findability of products. 
  • Perform reviews of category taxonomy to determine the best way to organize product categories for customers. 
  • Perform frequent review of search trends and performance to optimize the customers’ search experience which is responsible for over 40% of all ecommerce grocery revenue. 
  • Define needs and execute updates of synonyms, type-ahead and category boost data. 

 
Ongoing merchandising content augmentation to support a best-in-class Product Detail Page.

  • Set and maintain standards for product images and support differences by Device and Category. 
  • Key stakeholders for Ratings & Reviews and the 3rd party partnership with Bazaarvoice. 
  • Ongoing moderation of customer Ratings & Reviews.
  • Develop reports to assist decision making during category reviews by representing the customer’s voice in the process. 

The Essentials in Your Cart - The required ingredients 

  • Process focused (expert in end to end promotions & data) 
  • Analyzes business requirements and formulates solutions based on promotional system capabilities 
  • Acute critical thinking in order to suggest the best approach for building complex promotions or creating highly targeted and dynamic site experiences. 
  • Thoroughly understands the feasibility of the CMS and promotional logic. Guides ecommerce and channel planning teams on how to best structure programs with consideration for the optimal customer experience. 
  • Self-starter with exceptional follow-through 
  • Provides direction and support to SPEC I as needed. Leads peer reviews. 
  • Process changes must be approved by manager before they are implemented, but can set framework for discussion 
  • Has authority to make user experience updates on the site. 

Extra Spices - What you should bring to the table

  • 6+ years of relevant experience in marketing, grocery merchandising or e-commerce 
  • BA/BS or equivalent 
  • Grocery category management and/or web production experience, understanding of e-commerce practices 
  • Advanced Excel and MS Office 
  • Basic SQL or DB Visualizer experience a plus 
  • Excellent problem-solving skills, analytical 
  • Excellent written and verbal communication skills 
  • Obsessive attention to detail 
  • Must have a strong customer focus
  • Deadline driven 
  • Works well in a dynamic and rapidly changing environment 

Join Us at Our Table

Peapod Digital Labs is a forward-thinking company with a strong legacy of innovation. We recognize who powers our progress – our people! We offer a great variety of benefits and perks to our employees, including: great health care options, including PPO and HSA plans (with company contributions), dental, vision, flexible spending accounts, a 401k with strong company match and immediate vesting, and generous and flexible paid time off.


We are an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.


Job Requisition: 11084_external_USA-IL-Chicago
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • ScalaLanguages
    • SwiftLanguages
    • AzureLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • SpringFrameworks
    • Vue.JSFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics

Location

Right next to Union Station, we are easy to get to and surrounded by food in Downtown and the West Loop.

What are Peapod Digital Labs Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Building a cutting edge eCommmerce center of excellence means our teams need to focus on their work challenges, not whether their benefits are activated. With a one-stop shop for online benefit management, competitive bonus potential, and a flexible, brand new office, our employees are able to focus on making the customer experience amazing.

More Jobs at Peapod Digital Labs67 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Internships
Marketing
Operations
Product
Sales
Content
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Product
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Marketing
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Product
new
Chicago
Data + Analytics
new
Chicago
Content
new
Chicago
Product
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Internships
new
Chicago
Design + UX
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Marketing
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Product
new
Chicago
Data + Analytics
new
Chicago
Design + UX
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Product
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Design + UX
new
Chicago
Product
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Peapod Digital Labs's full profileSee more Peapod Digital Labs jobs