Business Applications Engineer at OneSpan

| Chicago
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OneSpan is looking for a Business Applications Engineer to join our team in Montréal. The Business Applications Engineer is responsible for the implementation of business processes in cloud based business applications, supporting mostly Customer Support, R&D, Professional Services and IT departments (collaboration tools, ITSM, service desk, project management). Initial focus is implementing ITSM and ITBM processes to improve our customer service. Also improving internal collaboration and workforce performance. The business applications engineer understands business processes, and configures them in the tools and develops scripts to automate and optimize current processes.

Job Duties and Responsibilities: 
  • Understand, describe and automate internal business processes using a set of cloud based tools (specifically ServiceNow, JIRA, Slack, Monday.com).
  • Configure the service desk and project management applications to automate business processes, create data entry forms, operational reports, improve search functions, maintain the data model and user management.
  • Write scripts to automate certain activities to optimize business processes.
  • Improve collaboration and performance throughout the company by training users on how to optimize their processes using the company tools better.
  • Suggest ways to improve current processes by appropriate automation.
  • Create ‘as is’ and ‘to be’ process and data models using common modelling techniques
  • Maintain business applications, including setting up user groups, permission structures, maintain access, maintain master data. This includes providing user and access reports for compliance purposes (e.g. SOX compliance) and writing control views to enforce proper system maintenance and usage. Write ad hoc SQL queries for ad hoc reporting needs and data migration activities.
  • Write detailed functional specifications for additional functionality and interfaces, which require development activity from internal or external developers.
  • Review technical specifications in a proper way and in line with enterprise architecture principles and guidelines.
  • Perform and document test scenarios and provide evidence on proper system testing before program or configuration changes are ready for testing by the users and released for production.
  • Responsible for (communication of) operational schedule(s) of maintenance activity on the business applications. 
  • Improve IT processes, administration and reporting on the workflow / ITIL application to ease and improve IT status monitoring and reporting.
Requirements: 
  • Bachelor Degree or comparable higher education (technical college, …).
  • 3 - 5 years of relevant work experience within business process engineering.
  • Experience with system configuration, scripting (javascript), UI/form/view creation.
  • Capable to translate business needs into concrete technical solutions.
  • Knowledge of process and data modelling techniques.
  • Knowledge of agile methodologies (i.e. Scrum)
  • Knowledge of ITSM (i.e. ITIL 4) is an advantage
  • Excellent communication skills, able to communicate with business users on different levels and make technical solutions understandable in business terms.
  • Excellent writing skills, capable to write job instructions, system documentation, change requirements, test scenarios and results for different target groups (IT colleagues, business users, auditors).
  • Confident in English (both spoken and written).
  • Availability and ability to travel to Brussels

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries

Location

Our company is in the heart of downtown with easy access to public transportation, bars and restaurants. Plus we have amazing views!!

An Insider's view of OneSpan

What's something quirky about your company?

My co-workers are not just those sitting next to me. I collaborate with people from around the world on a daily basis.

Tim

Website Manager

What does your typical day look like?

Some days, even before 9 a.m., I’ll speak to a product manager in France, a sales rep in Turkey, a marketing colleague in Montreal, and a business solutions manager in Belgium. I’ve never had the pleasure of working with such a wide variety of people and cultures. It makes OneSpan truly unique in my career.

Sam

Product Marketing Manager

What are some things you learned at the company?

Collaboration is key. Cross-departmental meetings are designed to help us align on challenges. We all unite to overcome any difficulties, where it feels like I’m helping them as much as they are helping me. Working together is one of OneSpan’s biggest values. Not only does the company preach teamwork, but it really values it.

Richa

Enterprise Data Analyst

What is your vision for the company?

We will transition from software-based offering to a services offering, this will allow our customers to consume ID verification and authentication in simple and cost-effective way. Our ability to keep up and excel in the delivery of security-as-a-service will require a concerted effort by the company and its people to be increasingly agile.

Scott

Chief Executive Officer

What makes someone successful on your team?

A passion for teamwork and desire to work collaboratively with a focus on the future; a strong desire to roll up their sleeves and think beyond their job description; a drive to put customers above all else; and a compulsion to learn and grow rather than maintain the status quo.

Tracy

Chief Human Resources Officer

What are OneSpan Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Beer & wine happy hours!
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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